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Customer Success (Asia/Pacific)


Headquarters: England, UK
Must be located: Asia/Pacific
View all Zapiet jobs →

This role is for you if…

  • You would describe yourself as patient, empathetic and having a good sense of humour
  • You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
  • Superb written and verbal skills (with a professional yet fun demeanor)
  • You consider yourself tech savvy and efficient with SaaS applications
  • Happy to work daylight hours within an Australian timezone
  • You have experience in using Shopify and BigCommerce

Your responsibilities will include: 

  • Responding to custom support requests
  • On-boarding and setting up new merchants
  • Manning our live chat and telephone support systems
  • Maintaining the apps documentation 
  • Tracking feature requests and support trends

Why work here?

  • We’re a young, ambitious company who only answers to our customers
  • Opportunity to have a big impact on our growth and your career
  • No red tape or pointless meetings
  • Competitive base salary

Who is Zapiet?

  • We are the creators of a number of hugely popular ecommerce apps in particular Store Pickup + Delivery for Shopify
  • We are a self funded, profitable company started back in 2015
  • We are a remote company with a mostly UK-based team

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