See more Customer Support jobs

Back to all jobs

Is this the job for you?
* If you are an energetic go getter who never gives up on a problem until it is solved, we want you!
* If you crave variety, new challenges, and a fun work environment with an awesome team in a growing business with tons of career potential, this could be the job you’ve been looking for!
* If you want a team that was working remotely before COVID, working remotely during COVID, and will be working remotely after COVID, this is team for you! 
* If your idea of a good day includes gently untangling client needs, troubleshooting reported issues, anddigging in to new areas and researching solution, then this is the place for you!
 
Who We Are: eThink Education is a rapidly growing technology company with a passion for customer service. We work in education technology, so you or your family might already be using our products in K-12, Higher Education, or Corporate applications. Our product is cloud based and open source, which means we are fresh and fun – not a bureaucratic crew of outdated stuffed shirts sitting around tweaking screens on some software originally developed before WiFi.



What would you do:
·         Know Moodle, Moodle Workplace, and Totara inside and out
·         Provide Tier 2 functional and basic technical support to Moodle and Totara clients
·         Become involved in the Moodle HQ and Totara communities 
·         Gain experience with a variety of partners and tools that integrate with Moodle/Totara
·         Get to know our clients and their individual needs
·         Develop training materials and articles for client-facing knowledge base
·         Work alongside eThink’s 5-star service team to solve client issues
·         Develop internal resources within our Wiki
·         Use our Ticket Management System to manage client interactions
 

What we need from you:
·         A minimum 2 years’ experience supporting Moodle or Totara as an administrator
·         Bachelor’s Degree or equivalent higher education or a really good story!
·         2-3 years’ experience with software customer support 
·         Experience with educational technology in one or more learning environments (K12, Higher Ed, Workplace)
·         We’d really love you if you also had any of the following: you’ve hosted Moodle on your local PC, you have SQL skills, you’ve worked with SAML, oAuth, SMTP, or CSS
·         Superior email and phone communication skills with an affinity for customer service
·         Strong problem-solving and analytical skills
 


  • Share this job:


Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!

Apply for this position

Please ensure you meet geographic and skills requirements before applying.

  • Share this job:


Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!