Enhancify is the fastest growing home improvement financing company in America. We help American small business contractors (Roofers, GC's, HVAC Pros, etc.) close more jobs and grow their business through a seamless point-of-sale financing solution that makes it easy to turn expensive projects into affordable monthly payments.
*As a Customer Support Specialist, you will:*
- Provide friendly and effective assistance through incoming phone calls, live chats, and emails to assist customers (and their customers).
- Become an Enhancify Financing product expert and help both customers and team members succeed
- Leverage support tools and best practices, while creating and documenting best practices of your own (for a larger team to follow as we scale)
- Occasionally assisting homeowners, or following up with customers' questions.
- At least one full year of Support experience with references
- One of the words you and those who know you best use to describe you is "Reliable" or "Consistent." You are disciplined and process-driven.
- Excellent people and communication skills, both written and verbal. People love talking to you and it's easy and enjoyable for you to make a connection with others.
- Highly organized with strong attention to detail.
- Able to function in a fast-growing, low-structure early-stage startup.
- Effective and efficient problem-solver with strong critical-thinking skills.
*Ideal Candidate (Big "Pluses"):*
- You are a seasoned Support / Client Success / Account Management professional
- You speak Spanish
- You have at least 1-2 years of sales experience
- You have early-stage startup experience
*Who this is NOT for:*
- You're looking for a "job". You want to punch the clock, do the bare minimum, and chill.
- You're looking for a temporary opportunity. We are looking to hire teammates who will be with us for the long term as we build something special together.