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Enhancify is the fastest growing home improvement financing company in America. We help American small business contractors (Roofers, GC's, HVAC Pros, etc.) close more jobs and grow their business through a seamless point-of-sale financing solution that makes it easy to turn expensive projects into affordable monthly payments. 
 
*As a Customer Support Specialist, you will:* 
- Provide friendly and effective assistance through incoming phone calls, live chats, and emails to assist customers (and their customers). 
- Become an Enhancify Financing product expert and help both customers and team members succeed 
- Leverage support tools and best practices, while creating and documenting best practices of your own (for a larger team to follow as we scale) 
- Occasionally assisting homeowners, or following up with customers' questions. 
 
*Requirements * 
- At least one full year of Support experience with references 
- One of the words you and those who know you best use to describe you is "Reliable" or "Consistent." You are disciplined and process-driven. 
- Excellent people and communication skills, both written and verbal. People love talking to you and it's easy and enjoyable for you to make a connection with others. 
- Highly organized with strong attention to detail. 
- Able to function in a fast-growing, low-structure early-stage startup. 
- Effective and efficient problem-solver with strong critical-thinking skills. 
 
*Ideal Candidate (Big "Pluses"):* 
- You are a seasoned Support / Client Success / Account Management professional 
- You speak Spanish 
- You have at least 1-2 years of sales experience 
- You have early-stage startup experience 
 
*Who this is NOT for:* 
- You're looking for a "job". You want to punch the clock, do the bare minimum, and chill. 
- You're looking for a temporary opportunity. We are looking to hire teammates who will be with us for the long term as we build something special together.
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