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Trust & Safety - Customer Care Associate (Full-time, Remote for PA/NJ Residents)

The Meet Group, Inc.

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Full-TimeCustomer SupportOther (don’t specify)
Time zones: UTC -4

As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team focused on supporting members of our mobile apps -- MeetMe, Skout, Tagged, GROWLr -- in addition to supporting video users of industry partners that implement our Live video product (vPaaS) on their platforms.

This is a full-time, permanent, work-from-home position open to residents of Pennsylvania & New Jersey. Candidates should only apply if they have a private home-based workspace, high-speed Internet suitable for reliable remote work, and the availability to focus on assigned tasks during set work hours. Hardware (laptop, desktop display, etc.) is company-provided. Applicants must be 18 or older & authorized to work in the United States.

Work Schedules:

When applying, please indicate schedule preference in a cover letter.

1st shift - $19.50/hour ($40,560/year) 

  • Sunday, Monday, Tuesday, Wednesday, Thursday - 8am-5pm (or 10am-7pm)
  • Tuesday, Wednesday, Thursday, Friday, Saturday - 8am-5pm (or 10am-7pm)
  • Friday, Saturday, Sunday, Monday - 8am-7pm

2nd shift - $21.45/hour; $19.50 + 10% shift differential ($44,616/year)

  • Monday, Tuesday, Wednesday, Thursday, Friday - 6pm-3am
  • Saturday, Sunday, Monday, Tuesday, Wednesday - 6pm-3am

3rd shift - $21.45/hour; $19.50 + 10% shift differential ($44,616/year)

  • Sunday, Monday, Tuesday, Wednesday, Thursday - 12am-9am
  • Tuesday, Wednesday, Thursday, Friday, Saturday - 12am-9am

Responsibilities:

  • Supporting members via email & phone
  • Investigating & addressing Terms of Service violations
  • Escalating safety-related matters to law enforcement 
  • Reviewing user-generated content including photo uploads, text, and video
  • Compiling & processing cash rewards redeemed by video content creators
  • Analyzing purchase & virtual gift activity
  • Assisting with other duties / projects as assigned

Requirements:

  • Private home-based workspace, high-speed Internet, and availability to focus on assigned tasks during set work hours
  • Working regularly scheduled weekend days & holidays
  • Customer Service experience (in a remote / metrics-driven role preferred)
  • Computer / smartphone / social media savvy; working knowledge of iOS, Android, Mac/PC, MS Office, Google Workspace
  • Excellent written & verbal communication skills
  • Ability to follow documented processes & procedures, and quickly adjust when coached
  • High School Diploma or GED equivalent (College degree preferred)

Benefits & Perks:

  • Competitive salary, comprehensive health insurance, 401(k) match
  • Generous paid time off program
  • Optional overtime opportunities
  • Paid training
  • Save the commute!
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Please ensure you meet geographic and skills requirements before applying.

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