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We are looking for a talented Customer Service Representative with previous professional experience in a similar role. Pay will be in accordance with abilities, experience, and company fit. The role is: 
  • For someone in EST Timezone Only
  • Full-time
  • Fully remote
  • Not open to agencies
  • Flexibly scheduled
Skills & Experience:
  • Professional experience in Customer Support for a consumer services or SAAS company preferred.Engaging and personable; capable of bringing out the positive in any situation and remaining calm and collected.
  • Enthusiastic about helping people and making every customer happy.
  • Superb written and verbal communications skills in English.
  • Positive and team-oriented; ability to work independently as well as collaboratively within teams.
  • Meticulous attention to detail, organized, and willingness to be on call.
Responsibilities: 
  • Act as the primary point of contact for our clients through email, live chat interactions, and sometimes over the phone.
  • Devise creative solutions and offer clear guidance to our customers. Maintain excellent composure and rapport in all interactions.
  • Think creatively about ways to improve and strengthen SelfDecode’s relationship with customers
  • Assist customers in managing their subscriptions, solving technical issues, and finding the appropriate product solutions for their needs.
  • Upsell SelfDecode’s products and services when appropriate.
  • Communicate internally to resolve customer issues, identify product or development issues, and engage the proper team members to solve them.
Plusses:
  • You are a health enthusiast
  • Experience in sales/upselling products
  • Science background
  • Experience with Helpscout or other CRM platforms.

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