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Account Manager

Posted

Aha Media Group
Headquarters: Silver Spring, MD
https://ahamediagroup.com/careers/
View all Aha Media Group jobs →

Aha Media Group, a boutique content strategy and copywriting consultancy, is seeking an Account Manager to join our account management team.

The ideal candidate will bring a consultative and strategic approach to managing client relationships, knowledge of editorial and content marketing best practices, and experience working with healthcare, health insurance or financial services clients. A successful person in this role will go above and beyond, every time.

Responsibilities

Account Management
  • Serve as the primary relationship owner of day-to-day activities for an assigned group of client accounts with responsibility for retention and growth
  • Understands and evaluates prospect and client needs and be proactive in providing solutions and building relationships
  • Go above and beyond to ensure excellent service and product quality throughout the complete client journey 
  • Lead client onboarding and maintain ownership of client's strategic preferences across all content projects
  • Identify new opportunities from existing accounts, partnering with business development team to increase revenue
  • Stay abreast of content strategy, content marketing and copywriting best practices, sharing relevant insights with clients
  • Attends networking events and actively pursues other revenue-generating activities

Project Management
  • Coordinate with business development and editorial teams to start content production after sale as quickly as possible
  • Develop effective project plans that produce high-quality work efficiently; recommend content approval workflows and other production best practices to clients
  • Deliver weekly status reports to clients and be able to prepare and deliver client presentations when necessary
  • Evaluate content quality and performance of editorial team members
  • Manage content creation and internal content approval workflows
  • Use digital technologies to support project management, such as Harvest, Basecamp, TeamGantt, Salesforce and Excel

Who You Are
  1. 5 years of account or project management experience ideally in a digital marketing or editorial environment
  2. Experience managing accounts of healthcare, health insurance or financial services clients
  3. Dynamic personality with a positive, can-do attitude able to work well with a variety of audiences, from executive-level clients to contractors
  4. Natural relationship-builder; you like people and people like you
  5. Excited to work in a fast-paced, decisive environment where you'll have a lot of autonomy and be expected to be a manager of one
  6. Able to successfully work from home and travel domestically when needed
  7. Write and communicate clearly and effectively
  8. Ability to prioritize multiple responsibilities, balancing client deliverables and timelines on multiple projects as well as internal obligations
  9. Talk the content talk, have a genuine and proactive interest in content strategy and general understanding of the marketing landscape

This is a full-time position and 100% telework.

Aha Media Group is a fast-paced atmosphere. If these align with your values, you should apply:
  • Above and beyond, no matter what, every single time: We hire exceptional people and expect them to deliver their very best-every time.
  • Meaningful work, meaningful life: We put in the time we need to get the job done in the best way possible, and then we go home to the people and hobbies we love.
  • Be impeccable with your words and intentions: We are respectful and direct communicators who say the things we mean and mean the things we say.
  • Stay curious longer: We approach every challenge with a fresh perspective and explore new approaches and solutions.
  • Always be learning: We focus on continuous learning and self-improvement.

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Apply for this position

If you are interested, please submit your resume and a cover letter. Your cover letter should show that you have experience and knowledge about how to do this. (Please put a number 6 in a P.S. on your cover letter.) Please send your application to careers@ahamediagroup.com