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Customer Support/Happiness Rep

Posted Mar 13

Headquarters: San Francisco

15Five is seeking a customer support specialist to help us bring the next generation of employee engagement and performance software to the world’s best companies. She/He is a startup player excited about the opportunity to join an early-stage, high-growth startup with a world class (party remote) culture.

With headquarters in San Francisco’s mid market neighborhood, we’ve built a world class company culture that is reinventing how companies listen to their employees and help them be their best selves at work. Some of our customers include Citrix, MailChimp, Etsy, HubSpot, Just Fab, Warby Parker and many more. We take pride in building a company and product that materially improves people’s lives, whether they’re an employee or a customer.

About the Opportunity

  • Field inbound support tickets and chats and resolve issues in a way that leaves our customers smiling
  • Collaborate with 15Five sales & customer success teams to deliver a delightful support experience for new and prospective clients.
  • Assist customers with all technical concerns associated with new account set-up, as well as requests associated with long-term account health.
  • Become an expert on 15Five strengths and capabilities, and provide success-oriented consultative support to our clients on a daily basis.

About You

  • BS or BA Degree
  • One year of Customer Support experience required. 
  • Hands-on experience with B2B SaaS solutions a +
  • Outstanding attention to detail, with a passion for proactive problem-solving.
  • Warm, clear, and professional written and phone communication.
  • Positive outlook
  • Experience with customer onboarding is a plus

About the Team

  • We hold ourselves to exceptionally high standards for the client experience.
  • We are dedicated to providing fast, thoughtful, and competent interactions with every client, during every stage of their partnership with us.
  • We value superior writing skills and a friendly, considerate, and value-driven communication style.
  • We strive for incredible attention to detail, empathy, and serve with personality.
  • We love what we do and have a ton of fun doing it.

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We've received an overwhelming response from this post, so for now we're going to pause on new applications - if we don't fill it from this first round we'll open it back up again! Thanks so much for the interest!