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Creative Support Agent


Full-TimeCustomer SupportNorth America & Europe

Podia

Remote

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Jobs posted: 10

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Do you want to help creators earn a living from their passion?

At Podia, we’re building the most creator-friendly platform on the planet to help people sell Online Courses, Memberships and Digital Downloads. And the #1 reason people cite for using us?

Creator-friendliness hugging face

Sounds great, but what does it mean?

It means:

  • Fast, friendly support dashing away
  • Free migrations delivery truck
  • No technical headaches desktop computer
  • No transaction fees money bag

…and a relentless passion, across our entire team, for helping our creators succeed.

Delivering all of that creator-friendly goodness takes work, and that’s why we need your help!

We’re looking for a super-friendly, tech-savvy, experienced support agent who can help our customers make more sales.

Here’s what you’ll do:

  • Respond to customer tickets via chat, email and social media. This is priority number one. Remember that whole creator-friendly thing? We’ve got a reputation to protect winking face 
  • Migrate customers(downloading/uploading content, setting up courses, etc…) who need some help switching over from other platforms delivery truck
  • Troubleshoot product issues, reproduce them for our dev team when necessary and keep track of their status memo
  • Help our customers with questions about our product, as well as coaching them toward making their first sale raising hands
  • Keep your finger on the pulse of our customer base, helping the team understand what our customers are thinking and asking for thinking face

We’re looking for a support agent with:

  • Really, really, really good writing skills, who can rewrite this bullet to make it sound better pen
  • Tech skillz. Ideally, you’ve worked in a SaaS company and can take screenshots and record videos for customers like a boss hundred points
  • Support experience. You know what it takes to make customers happier than they were before they met you smiling face 
  • Availability from 10am-6pm ET M-F. You’ll also be asked to check in on support emails(15 minutes max) every few weekends 📆

It’d be REALLY great if you also:

  • Have created and/or sold a Membership, Online Course or Digital Download before dollar banknote
  • Have experience with Intercom and Slack speech balloon
  • Have experience working remotely globe showing Americas 
  • Have worked with digital creators before light bulb 

Here’s what you’ll get if you join us:

  • Competitive salary money bag
  • Equity in a rapidly-growing company chart increasing 
  • Health insurance and other medical benefits(US-based employees) pill 
  • Work from anywhere with an internet connection globe showing Americas
  • Annual team retreats with all expenses paid airplane

Sound like you? Want to be part of a smart, nimble, motivated team working hard to build something big?

We’ve been around since 2014, are backed by some of the best investors in the business, have the greatest customers in the world, and a team that will stop at nothing to help our creators win.

If that sounds like something you want to be part of, we want need to hear from you megaphone

The application for this role can be found here.
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