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Customer Success Specialist


Full-TimeCustomer SupportNorth America Only

AgencyAnalytics

Toronto, Canada

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Jobs posted: 9

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We're seeking an experienced, high level customer success champion to provide account executive services to users of our highly successful SaaS utility. This isn't your typical "customer service" position! You'll be joining a small, tight-knit, and highly committed team that's passionate about helping customers to reach their business goals using our product. Most of this will be done using intercom and salesmachine for communication and zoom to provide screen sharing demos.

Responsibilities
  • Respond to customers inquiries via Intercom
  • Perform one on one screen share demos
  • Run training sessions for new accounts
  • Conduct webinars for B2B customers
  • Perform account setup and similar "account executive" type functions
  • Reach out to low performing accounts to reduce churn
  • Increase onboarded and active accounts

Experience Required
  • 3+ years in a similar customer success or technical support role for a SaaS
  • Moderate to advanced understanding of SEO / Digital Marketing
  • Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media etc)
  • Advanced written communication skills
  • College degree (bonus)
  • Experience running your own website (bonus)

Salary
  • $55,000 CAD

Benefits
  • 100% remote position
  • 3 weeks vacation
  • Profit sharing
  • Full benefits
  • Frequent promotions
  • Fun working dynamic
  • Annual company retreats
  • Unlimited personal days
  • Autonomy and flexibility
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