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Onboarding Specialist

Posted Oct 19
Headquarters: Portland, OR

Hi future member of the sales team!

You can live wherever you want to be in the USA (including our office in Portland, OR) but you’ll primarily be working Eastern time zone hours.

Day to day, you'll be working with Justin, Jesse & Mitchell from our customer-facing team. You will drive conversations with potential and newly converted customers, to clearly understand how can assist them in achieving their goals, and providing expert guidance in helping them get started with the necessary steps needed to be successful. You’ll shine at being empathetic in all conversations, and clearly articulate’s value proposition to new signups. You can think of this role as an expert advisor or concierge to help people become initially successful in the product. This is a role on our sales team. You must be comfortable and experienced working with and talking to engineers, product teams, marketers, and C-level executives. Your goals are to understand the needs of each customer (determine their fit for, help them find the shortest path to success, and to turn them into a long-term paid customer.

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