×

Sign in to WWR










Forgot your password?

See more All Other Remote jobs

Back to all jobs

Ready to channel your organization skills into a career where you can help people every day?
 
As a Program Coordinator with VRI, you will monitor a territory of field installers to ensure parents and grandparents are connected to VRI’s team at the press of a button. We will give you the tools and support to be successful, and your communication and process aptitude will help you to succeed and grow.
 
Even better – enjoy a core schedule of Monday – Friday 8:30a – 5:00pm from the comfort of your home office, amazing benefits, and cool perks like Amazon Prime Memberships and more!

Responsibilities
  • Establish and maintain excellent communication with field installers to ensure the on-time completion of installations, disconnects, and all services in the most efficient manner.
  • Analyze data to prioritize your follow up tasks.
  • Answer daily phone and email communication using the program coordinator telephone queue system.
  • Monitor and manage all open jobs to ensure proper documentation and follow-up actions are taking place.
  • Resolve problems by clarifying issues; researching and exploring answer and alternative solutions; implementing solution and /or escalating unresolved.
  • Maintain timely responses to requests.
  • Manage and maintain compliance documentation.
  • Verify and processes accuracy of field installer invoicing submissions.
  • Provide field installer follow ups.
  • Maintain access to and security of highly sensitive materials.
  • Refer client complaints to appropriate persons.
  • Maintain protocol information supplied from reference materials, memos, and training sessions.
  • Identify new field installers for areas in need of support.
  • Support field installer inventory management, ordering, and website support.
  • May be required to assist with special projects as needed.
Qualifications
  • Required High School Diploma (College degree preferred)
  • Self-motivation and the ability to work independently and with teams
  • Proficient in the use of Word, Excel, Outlook, and PowerPoint
  • Excellent oral and written communication skills
  • Proficient in managing multiple tasks as the same time
  • Ability to work flexible hours and overtime when needed
  • Share this job:


Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!

Apply for this Position

Please ensure you meet geographic and skills requirements before applying.

  • Share this job:


Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!