×

Sign in to WWR










Forgot your password?

See more Customer Support jobs

Back to all jobs

Posted

Client Onboarding / Customer Success Representative for Corporate Services

Flag Theory

View all jobs

Full-TimeCustomer SupportAnywhere in the World
About Us
Flag Theory helps business owners, investors, location independent entrepreneurs, cross-border SMEs and large multinational corporations structure their businesses and finances internationally by providing international structuring consulting, company incorporation, banking and immigration by investment solutions in a variety of jurisdictions.
Visit our website https://flagtheory.com for further information.

Job Responsibilities
  • Take over closed deals from sales department and assist clients with onboarding - company incorporation and bank account opening steps
  • Handhold clients in correctly filling KYC forms and documentation specific to each jurisdiction or bank 
  • Ensure fast paced and uninterrupted support to clients via email or phone as needed
  • Vendor communication for timely delivery of our clients’ service
  • Create and maintain documentation for the processes you own
  • Improve client response rates as well as client satisfaction with Flag Theory

Requirements / Must Have
  • Previous experience in a customer success / client onboarding role 3+ years 
  • Previous experience in corporate services business is a plus
  • Good understanding of KYC processes; experience working with KYC processes is a plus
  • Self motivated to learn new skills
  • Empathy
  • Proactiveness
  • Self-Starter Type
  • Ability to self organize based on priorities
  • Listen, Learn, Grow mindset
  • Excellent command of English  - written and spoken
  • Ability to overlap with Hong Kong afternoon business hours as well as with European morning till early afternoon business hours
  • Located in Asia or Europe
  • Experience working remote

Nice to Have
  • Experience working with KYC processes for company incorporations and / or bank account opening (big plus)
  • Experience working with customer support applications such as HelpScout 
  • Fluent in other international languages such as Chinese, Russian

Benefits
Work from anywhere, on a flexible schedule, part of a fully remote team
Compensation based on experience 

  • Share this job:


Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!

Apply for this Position

Please ensure you meet geographic and skills requirements before applying.

  • Share this job:


Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!