Sign in to WWR

Forgot your password?

See more Customer Support jobs

Back to all jobs


🔥 897 applicants

Remote Customer Support Representative


View company profile & all jobs

Full-TimeCustomer SupportUSA Only$25,000 - $48,999 USD
Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Customer Support Representative 
Calldrip is looking for a talented and enthusiastic individual to join our support team. You’ll work remotely assisting customers via phone and email with account issues as they arise. This position is both challenging and rewarding as you work to solve problems and consult with customers on how they can best utilize the Calldrip software. 

About Us
Calldrip is an established company (10+ years) headquartered in Salt Lake City, Utah with team members spanning the globe. We are a small, close-knit team working to provide sales solutions to over 2,000 different businesses. Calldrip is 100% self-funded and profitable. Our team is built of highly motivated individuals who enjoy their work and do their best to provide a quality product to our customers.

About the Job
The Customer Support Representative responds to customer inquiries from multiple different channels. You will spend time helping to onboard and provide ongoing support to customers. You’ll work closely with the customer success managers to identify new opportunities and areas of improvement. 

  • Help customers with troubleshooting items as they occur
  • Answer phone calls and assist customers
  • Respond to email and chat inquiries from customers
  • Maintain a customer-friendly attitude and work ethic
  • Set up trainings or calls as needed
  • Report to the VP of Customer Success
  • Assist with Calldrip’s customer onboarding processes
  • Report regular metrics to other members of the executive team
  • Provide ongoing trainings to Calldrip customers 
  • Additional responsibilities as directed

  • Previous customer support experience 
  • Experience using a CRM like Hubspot or Salesforce is helpful
  • Ability to conduct virtual webinars, demos and meetings with prospects and customers
  • Outstanding ability to communicate both verbally and in writing
  • Ability to stay on task and manage multiple projects simultaneously

  • Dental and vision plans
  • Flexible PTO
  • Established company
  • Opportunity for growth
  • Share this job:

Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!

Apply for this position

Please ensure you meet geographic and skills requirements before applying.

  • Share this job:

Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!