šĀ Howdy,
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Stuart here, founder of
Booster Apps. Weāre on a mission to propel the eCommerce economy to new heights. From established online shops to traditional, brick and mortar stores, weāve helped 700,000+ Shopify merchants generate over $2 billion in additional salesāand weāre just getting started! šĀ
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But we couldnāt have gotten to where we are today without the 700k+ merchants that have trusted our apps, guidance, and support to growāwhich is why we are looking to hire a Head of Merchant Success to continue to scale and lead our merchant-centric focus.
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Our team has been fully distributed from day one, and we encourage anyone, anywhere to apply!
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What will you be responsible for?
- Define the overarching strategy to continuously improve the merchant experience from initial onboarding to ongoing guidance and support.
- Oversee day-to-day operations with our existing Tier 1 and Tier 2 support teams to ensure they continue to deliver exceptional experiences.
- Build a strong culture of merchant success that is centered around helping merchants boost their online sales.
- Collaborate with cross-functional teams (product, engineering, marketing, etc.) as an advocate for our merchantsā needs and the markets' needs at large.Ā
- Track and take ownership of key metrics that determine merchant success such as support response times, onboarding engagement, satisfaction ratings, customer churn, and more.
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Requirements:
- 5+ years of SaaS experience in customer-facing roles. Weāll want to hear about your experiences on the front lines managing difficult customer service or success situations.
- 3+ years experience managing a customer-facing team. Weāll want to hear about your ability to effectively teach and mentor team members to operate at the next level and implement growth initiatives that have positively impacted a companyās trajectory.Ā
- Be tech-savvy and able to efficiently communicate technical subject matter in a way that the non-technical masses will understand and appreciate.Ā
- Have an entrepreneurial, self-motivating attitude with plenty of grit, analytical prowess, and resourcefulness to get š© done.
- Be empathetic and enthusiastic about solving problems and helping others!Ā
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Nice to have, but not required:
- eCommerce experience
- Shopify experience
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ā¤ļø Things we love:Ā
- Living by our GAINS core values of Growth Mindset, Analyze Before Assuming, Iterate & Improve, Nurture Relationships, and Scrappy. Learn more here.
- Helping over 650,000 Shopify merchants who have installed our software
- Having a stress free work environment!Ā
š¤® Things we avoid:Ā
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Does this sound like you would be a good fit? Please complete the
application form and we'll be in touch.
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Thank you! š
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Stuart @ Booster Apps
