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We are seeking a Customer Service Specialist to interact with our customers to provide and process information in response to inquiries and requests about products, services and promotions.
Main Job Tasks and Responsibilities (includes, but is not limited to):
- Work with customers daily via email, live chat or other channels
- Handle retail customer service inquiries mainly for English-speaking markets.
- Response to minimum 100 E-mails/Live Chat equivalent per day.
- Promote our products to customers
The Successful Applicant:
- Fluency in verbal and written English; additional language is an advantage
- Excellent time management and documentation skills
- Customer service experience preferred
- Availability for 30 - 40 hours a week with flexible shifts
- High-speed stable internet connection
- This job requires a patient and stable work style and consistency in dealing with repetitive routines.
- The job demands a cooperative, agreeable and sympathetic listener who gets along with others and enjoys being helpful to them.
- A customer service, the team-oriented focus is of utmost importance. The job requires attention to the details of work, handling them with better-than-average accuracy and with careful attention to the quality of the work.
- The focus is on working comfortably under close supervision within a stable, secure team.