See more Customer Support jobs

Back to all jobs


Technical Customer Success Manager

Full-TimeCustomer SupportNC

Keona Health

Chapel Hill, NC

View website

Jobs posted: 4

Apply for this position
View all jobs

Be a Value Creator. Help our clients repeatedly build value with cutting-edge services. 

Your exciting role is the key to our growth and success: as we build out the products to our platform, you will work directly with our largest customers to realize value and improve their KPI’s. This role should be a unique blend of technical expertise and operations consulting. Experience in both consulting and design and product delivery projects required. 

·         Great personality able to develop strong customer relationships with tough customers and develop the role of trusted advisor 
·         Meet with customers, understand their business needs, and drive customer value 
·         Define, measure and report on key usage and value metrics 
·         Organize and oversee implementation of customer projects of all sizes 
·         Understand call-center-related customer service KPIs and build individualized customer-specific organizational recommendations from them 
·         Coordinate internal resources in order to deliver customer initiatives and drive customer success 
·         Stay abreast of new internal software developments and always be ready to demo platform features 
·         Document and communicate customer requirements for feature enhancements, change requests 
·         Responsible for customer overall satisfaction level 
·         Work to deliver the highest quality work on time 
·         Hard work and long hours in return for money, recognition, and the ability to shape a ground-breaking product 
·         100% remote work, flexible PTO, and the ability to be a game-changer in a fast-growing startup 


·         Experience as business consultant with analytics 
·         Experience in customer service industry and contact centers 
·         Must have excellent verbal, written, planning and organizational skills.Must be comfortable with advising C-level executives of corporations 
·         Punctuality as a full-time, remote employee is essential 
·         Ability to lead in person and conference call meetings independently 
·         Experience in healthcare preferred,especially healthcare call-center experience 
·         MBA/MA/MS a plus 
·         25% travel required 

Apply for this position
  • Share this job:

Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!

Apply for this Position

Please ensure you meet geographic and skills requirements before applying.

  • Share this job:

Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!