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💻 🤓 Technical Customer Service / Support Engineer

Geonode

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Full-TimeCustomer SupportAnywhere in the World
The Big Picture

Our mission at Geonode.com is to make data accessible for all companies to compete on a global level. 

We’re a fast-growing proxy service provider that is making waves in the market in less than half a year. Here at Geonode.com, we’re taking steps to become the leading proxy service out there. Our market is composed of developers, scraping companies, and businesses that acquire large-scale data.

After heavily investing in developing our service and brand, we’re looking for someone who can help us take the leap towards a better customer experience. A fellow pioneer who shares the vision we have.

We’re looking for a Technical Customer Service Manager. And we’re not just taking anyone for this position. We need someone who has some hands-on experience coding and has the grits and smarts on all things tech and communication. 

Responsibilities
  • Strategize customer service efforts
  • Chat and Email support
  • Document FAQ docs on common support queries
  • Manage billing, refund, and cancellations on payment platforms
  • Reviewing customer feedback
  • Tracking key metrics on sales, refunds, and cancellations
  • Learn from user tests videos to understand how clients perceive the product
  • Proactive team management via ClickUp, Slack, and other tools
  • Eventually, help build a team of CS superstars

Requirements
  • Basic backend programming skills
  • IT-related background
  • High-level written and verbal English communication skills
  • Attention to detail
  • Self-motivated
  • Problem solver, not a problem creator
  • Deep understanding of the internet and technology
  • Ability to work independently
  • Innovative and creative 
  • Slack, Google Mail, Google Sheets, etc.
  • Ability to learn tools like Zendesk, Intercom, etc.
  • Have a mic and webcam for meetings
  • Isn’t scared of a process document
  • Can work in European time

What You Can Expect From Us
  • Ongoing training and coaching
  • Opportunities for promotions when you’re a star performer
  • Flexible holiday schedule

The ideal candidate will have 2+ years of experience in the field, and the starting offer is US $800 per month.

Do you feel you would make a valuable long-term member of our team? 

Apply Now 👇
https://docs.google.com/forms/d/1848Tv1lkkLeJnrOcTi6SuxO2POUI97brEuPSqTVCUw0/viewform 


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