A Comprehensive Guide on How to Become a Remote Support Specialist

Remote Job Hunting

Follow these steps in order and you’ll learn how to become a remote support specialist and you’ll land your next dream role sooner rather than later.

If you’ve read our guide on how remote support jobs differ from in-person roles and you’ve decided a work-from-home role is right for you, then you may be wondering what to do next.

The most natural progression is to think about how to become a remote support specialist, which is exactly what you’ll find in this article.

We’re giving you a step-by-step plan to help you go from searching for a remote support role to landing a dream position.

We’ll also share some useful tips to help you save time and narrow your search.

Follow these six steps and you’ll be in a great position to find and land the remote support role of your dreams.

6 Steps to Help You Become a Remote Support Specialist

Before you quit your current support role without a plan, go through these six steps so you can find the perfect position while still generating an income as you build your exit plan:

Step 1: Browse Open Remote Support Specialist Roles

You may wonder, are there legitimate work-from-home jobs, or are most of them too good to be true?

Fortunately, there are plenty of great remote jobs out there; you just have to know where to go to find them.

Our remote job board gives you access to dozens of great jobs each month that are not only legitimate but also from some of the top companies worldwide.

So you can browse new listings each day to see what piques your interest and matches what you’re looking for.

That’s also the first step we recommend doing in your remote support job search.

Browse remote job ads each day to get an idea of what you’re looking for and what employers also want.

But before you start applying, follow the rest of the steps in this guide to put yourself in a great position to get hired.

For now, check out what’s out there and then move on to the next steps.

Step 2: Fine-Tune Your Personal Brand and Transferable Skills

Once you have an idea of the types of jobs out there, you can work on building your personal brand next.

This is the story of who you are, what you want to do with your career, and the values you care about.

You want to find a role that aligns with who you are and where you plan to go so that you can secure a job for the long-haul and grow with that company instead of bouncing around from job to job.

On top of fine-tuning your personal brand, you also want to think about the skills you currently have that you can show off on your resume and cover letter.

Including transferable skills, that is, those you currently have that can work well remotely, will help you stand out as a top candidate.

You may even have tech skills that work well remotely, which is worth mentioning to help you get noticed.

Lastly, think about your salary expectations and what you hope to earn so that you can weed out any positions that may not be the right fit financially.

This step will help you save time and ensure that you’re paid well for your skills.

Follow those links to uncover that important intel, and start jotting all of this down now so that you have it ready when it comes time for this next step.

Step 3: Create Your Resume and Cover Letter Template

Using the information you found in the previous step, you can start to build a resume and cover letter template.

We use the term template here because you’ll need to adjust your cover letter and resume to each job you apply to.

This doesn’t mean you have to start over each time, hence the template part, but you will need to make some minor tweaks for each position.

Doing so ensures that these essential documents are tailored to the roles you’re applying for, which can help increase your chances of getting called in for an interview.

On the flip side, using the same generic resume and cover letter may signal to remote employers that you don’t care about the role and that you’re applying to anything that seems interesting.

This missed step increases your chances of being passed over and can prolong your job search efforts.

Show remote employers you care by tailoring your resume and cover letter to the job at hand and you’ll increase your chances of getting noticed.

To do this, create your resume and cover letter base — you can use premade templates for this step — and then make sure you adjust both each time you apply to a new position. 

Your tweaks should reflect the job ad and description you’re applying for, including any relevant keywords and skills that are specifically mentioned there.

Once those important documents are ready, move onto this next step.

Step 4: Find Legitimate Work-From-Home Jobs to Apply To

From here, create a spreadsheet that’ll help you keep track of the remote support specialist jobs you find and those you’ve applied to so that you can send appropriate follow-ups when necessary.

You’ll likely find multiple roles to apply to each day, so this step will help you stay organized and on track.

You can even keep it simple by opening up a Google Doc and writing down the roles you’ve applied to there if spreadsheets aren’t your thing.

Next, start browsing open remote support roles to see which ones pique your interest.

Add them to your spreadsheet or Google Docs and apply to them right away.

Remote positions are highly competitive so it’s crucial that you get your resume and cover letter out as soon as possible.

You can also learn more about landing a remote job overseas and getting past the most challenging parts of securing a remote role by checking out those articles next.

Once you hear back from hiring managers or recruiters, you can move on to this next step.

Step 5: Prepare for Your Remote Interviews

Many job seekers make the mistake of winging their remote interviews but this is not recommended.

Since the remote work landscape is highly competitive, you’ll be at a considerable disadvantage doing this.

Instead, you can prepare for your remote interview by following the tips in that guide so that you can stand out as a top choice for hiring managers.

Put simply, you’ll want to prepare by having some answers already hashed out long before your interview.

Then, you can practice these answers and work out the kinks ahead of time so that, when the time comes, you can highlight your best points succinctly and professionally.

Answering some common interview questions like these on paper is a good idea. Then you can move on to practicing them in front of a mirror to work out any nerves:
  1. Have you ever worked remotely?
  2. Why do you want to work for this company?
  3. What are some of your top qualities?
  4. Where do you see yourself in 5, 10, or 15 years?

Of course, this isn’t everything they’ll ask you in an interview but it’s a great starting point.

Use your personal brand story as your foundation, and you’ll put yourself in a much better position to connect with your interviewer and eventually land the role.

Speaking of that, sending a thank you email after your interview is another surefire way to stand out, which means you won’t want to skip that important step either.

Step 6: Land Your Dream Role and Continue to Progress in Your Remote Support Career

If you’ve followed the steps laid out in this guide, you’ll hopefully have at least one, if not more, remote support job offers to choose from.

From here, you can pick the one that best fits your current and future career goals and most closely aligns with your values and personality.

Then, as you find your groove in this new role, you can work on taking steps to progress your remote career and build it over time.

Doing so ensures that you’re not only set up for this position but that you’re also working towards your future career goals.

Find Your Next Remote Support Specialist Role Today

From here, work your way through the six steps, using the links provided in each section, so that you can find a new remote support role before leaving your current position.

By the time you’re finished with them, you’ll hopefully have one or more remote job offers to consider, which is a great position to be in.

With this helpful roadmap, your next remote support role is well within reach now.

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