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We are seeking a dedicated and experienced Client Account Manager to join our team. As a Client Account Manager at SimpleTiger, you will be our clients' primary point of contact, ensuring their SEO, PPC, and Web Design projects are executed flawlessly and their goals are met.
You will work closely with our internal team of specialists in various areas of marketing expertise to deliver high-quality results and provide exceptional client service.
You will seek to understand the client’s needs and push forward the client’s project internally with relevant team members. You will work alongside our project managers to align with the client each week on project highlights, completed work, next steps, and anything needed from the client for our team to keep the project pushing forward.
You will, above all, be responsible for forming trusting, productive, and collaboration-friendly relationships with our clients.
Key Responsibilities:
- Client Relationship Management: Serve as the main point of contact for clients, managing expectations, addressing concerns, and ensuring client satisfaction.
- SaaS Marketing Strategy Development: Collaborate with clients and internal teams to develop and implement customized SEO strategies, PPC campaigns, and Web Design projects that align with client goals.
- Project Management: Oversee the execution of SaaS marketing campaigns, ensuring projects are completed on time, within scope and budget.
- Performance Tracking and Reporting: Monitor campaign performance using SEO, PPC, and analytics tools and provide clients with regular, transparent reports on progress and results.
- Communication: Translate complex marketing concepts and data into clear, actionable insights for clients.
- Problem-Solving: Address and resolve any issues or challenges during a campaign.
- Client Retention: Foster long-term relationships with clients, identifying opportunities for upselling and cross-selling our services if and when appropriate.
Requirements:
- Minimum of 3-5 years of experience in account management, preferably within an SEO, PPC, or digital marketing agency.
- Strong understanding of SEO principles, tools, and best practices. Knowledge of PPC and web design best practices.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical audiences.
- Proven ability to manage multiple projects and clients simultaneously, with a keen eye for detail.
- Strong analytical and problem-solving skills, with a proactive approach to addressing issues.
- You have demonstrated the ability to build and maintain strong client relationships, focusing on delivering exceptional service.
- Familiarity with SEO tools such as Google Analytics, SEMrush, Ahrefs, etc., and project management tools such as Monday.com
- Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
- Self-motivated, with the ability to work independently and in a team environment.
- Cultural fit with our core values of Simplicity, Effectiveness, Humility, Integrity, & Joy
Compensation & Benefits:
- 100% Remote Work Environment
- Results Only Work Environment
- Flexible working hours/vacations
- Computer provided for all team members
- All typical US holidays observed with full paid time off
- Health Insurance is provided through the JustWorks HR platform (AETNA)
- 401(k) through Guideline
- Coworking Space Stipend
- Office Supply Allowance
- Benefits may vary for Canadian candidates
