Overview
Wave goodbye to bumper-to-bumper traffic and endless hours spent commuting! We're on the hunt for an enthusiastic and skilled Virtual Customer Support/Assistant to become a vital cornerstone in our team from the comfort of your own home (or wherever you fancy!).
This role is your ticket to ditching the daily grind and instead, spending precious time with your loved ones or diving into your passions. As a crucial player in ensuring top-notch customer service and helping our executives stay organized with administrative tasks like calendar management, we need someone with a solid background in customer support who thrives in a remote setting.
If you're a multitasking wizard, able to navigate tasks with the finesse of a digital nomad, all while needing minimal oversight, we're looking for you! Join us and transform your workday into a blend of productivity and personal bliss.
Location
100% Remote
Schedule
Monday to Friday, US Business hours
Specific Duties and Responsibilities
- Customer Support: Respond to customer queries promptly and accurately via chat support, ensuring a seamless customer experience.
- Complaints Handling: Monitor and address customer complaints, proactively reaching out to provide assistance and solutions.
- Product Knowledge: Keep customers informed about new products, features, and functionalities. This includes upselling and cross-selling various products as appropriate.
- Process Improvement: Suggest improvements to streamline customer support processes, enhancing efficiency and effectiveness.
- Team Collaboration: Share feature requests and efficient workarounds with team members, fostering a collaborative environment to improve service quality.
Skills and Qualifications
- Experience: At least 2 years of experience in customer support.
- Remote Work Proficiency: Comfortable working remotely and independently with a proven track record.
- Self-Motivation: Proactive and self-motivated with a strong ability to work independently and in isolation.
- Customer Service Skills: Exceptional customer-oriented skills, with a focus on delivering high-quality support.
- Communication Skills: Excellent communication and writing skills, capable of conveying information clearly and effectively.
- Attitude: Pleasant and positive attitude, with a customer-first approach.
- Problem-Solving: Strong problem-solving skills, able to identify solutions that enhance customer satisfaction and operational efficiency.
How to Apply
If you are passionate about providing exceptional customer service and thrive in a remote work environment, we would love to hear from you. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role.
We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
