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We are seeking a Junior Business Analyst to support our delivery team in ensuring seamless client interactions and efficient project execution.
In this role, you will collaborate with clients and internal teams to gather and document detailed business requirements and use cases, draft client updates, and streamline business processes. You will be instrumental in preparing for and following up on client and internal interactions, maintaining clear communication, organizing tasks, and identifying opportunities for improvement to drive growth in our clients’ businesses.
What We Offer:
- Remote Work with Flexible Hours: Enjoy the freedom to work from anywhere with a schedule that suits your lifestyle.
- Collaborative Team Environment: Work with a small, ambitious team dedicated to leveraging technology to solve real business challenges.
- Growth Opportunities: As we expand, there is potential for you to grow into a leadership position.
- Work-Life Balance: Benefit from a 35-hour work week, an asynchronous environment with minimal meetings, and generous vacation time to ensure you can thrive both professionally and personally.
If you are passionate about using technology to address business challenges, value a balanced approach to work, and are eager to explore new development frameworks and technologies, we would love to hear from you!
Your key responsibilities include:
- Draft and support the elicitation of business requirements and proposed solutions: Work closely with clients and internal teams to gather and document detailed business requirements and use cases. Assist in requirement gathering sessions, identify current and target states, and collaborate on solution design. Develop process and functional workflow diagrams to ensure documents are clear, comprehensive, and aligned with client needs and project goals.
- Support our Project Lead to ensure smooth operations and effective communication: Assist the Project Lead by handling preparatory and follow-up tasks. Draft agendas for client calls and internal discussions, and use AI tools to record, summarize, and take notes. Tag the Project Lead for necessary actions and facilitate task delegation. Collaborate with stakeholders to map out business processes, data flows, and user flows, annotating these maps with problems, pain points, inefficiencies, and opportunities for improvement. Ensure all information is accurately captured and integrated into relevant tickets, diagrams, and workflows. Maintain meticulous records and tweak AI tools for efficiency.
- Draft and organize client updates: Help draft and organize regular updates for clients. Summarize recent activities, outline plans for upcoming cycles, and highlight discussion points. Ensure updates are clear, concise, and valuable to the client.
- Utilize visual and proactive communication: Use digital whiteboarding tools and other visual methods to convey complex ideas clearly. Proactively communicate with clients and team members to ensure alignment and understanding.
- Identify opportunities for improvement: Analyze client processes to identify pain points, inefficiencies, and opportunities for enhancement. Provide insights and suggestions to improve operations and drive business growth.
You will have a dedicated budget for AI tools, such as ChatGPT with access to GPT-4, to aid in your technical planning and development tasks.
In your day-to-day work, you will use tools like Whimsical, Figma, Xano, WeWeb, and ClickUp to manage development tasks, communication, and project requirements.
Requirements
Location
We welcome applicants from Latin America, Europe, and Africa to reflect our dedication to a diverse and geographically dispersed team while still having at least a few hours of overlap when needed.
Technical Skills and Experience
- Bachelor's degree in Business Administration, Information Systems, or a related field: Or equivalent practical experience.
- 1-3 years of experience in business analysis or project management: Proven background in working as a project manager or business analyst in a technology-focused agency, consulting firm, or other organization where you assisted with the implementation of software projects.
- Strong organizational skills and attention to detail: Demonstrated ability to manage multiple tasks and priorities effectively, ensuring nothing falls through the cracks.
- Excellent communication skills: Ability to clearly explain complex information and choose the most effective communication medium, whether it's a comment in a design, an update to a task description, recording a Loom video, or designing a process map. Demonstrated proficiency in leveraging various tools to ensure clear and concise communication.
- Proficiency in Business English: Strong command of business English, both written and verbal, to effectively communicate with clients and team members.
- Familiarity with a modern, remote work environment: Proficiency with digital and remote communication tools such as digital whiteboards (e.g., Whimsical, Figma), design tools (Figma), project management tools (e.g., ClickUp, Notion), and Slack. Ability to communicate proactively and work asynchronously. Comfortable with picking up new technologies to improve work and communication.
- Logical & analytical mindset: Strong analytical skills with the ability to identify inefficiencies and opportunities for improvement in business processes.
- Proactive and self-motivated: Demonstrated initiative, curiosity, and resourcefulness in exploring and adapting to new technologies.
- Strong collaboration skills: Experience working closely with project managers, designers, and other developers, demonstrating effective team collaboration.
Nice to have
- Experience in client-facing roles: Previous experience in roles that required direct interaction with clients or stakeholders.
- Experience with no-code/low-code platforms: Familiarity with no-code/low-code platforms such as QuickBase, Appian, KissFlow, PowerApps, Bubble, Airtable, Zapier, Integromat (Make), OutSystems, Mendix, Adalo, Glide, Retool, WeWeb, Xano, or Webflow is highly desirable.
- Adaptability: Comfortable Demonstrated initiative, curiosity, and resourcefulness in exploring and adapting to new technologies like AI tools like ChatGPT in our workflows.
Long-Term Vision
This role starts as a supporting position, but if things work out and it’s the right fit, there is an opportunity to grow into a more senior role—either as a Senior Business Analyst, a Project Manager, or a key operational leader within the company.
We are committed to supporting your professional growth and providing opportunities to take on more responsibilities as you develop within the role.
Compensation & Perks
- Compensation: $2,000 USD to $3,200 USD per month*, depending on your fit and experience.
- Utilizing Deel for payroll allows us adaptability in selecting the employment structure that best suits you in your country.
- Work Hours: Embrace a flexible, 35-hour work week that emphasizes a healthy work-life balance.
- Vacation: Enjoy 30 days of paid vacation, accumulating 2.5 days per month. This includes local holidays.
- Company Holidays: Benefit from a handful of company-wide holidays each year.
- Work Environment: Experience an asynchronous-first, calm, and deep work environment inspired by successful remote companies like Doist, Buffer, and GitLab. Learn more about the async-first philosophy here.
- Stipend: Receive a learning and productivity stipend of $1,500 a year to enhance your work and personal life. This includes funding for AI tools like ChatGPT and membership to professional learning communities.
- Growth Opportunity: Opportunity to get in at the ground-level of a growing company, with the potential to shape the future of how we deliver our services.
Why You Might Be a Good Fit
- You’re extremely organized and detail-oriented: You thrive on precision and clarity, ensuring nothing falls through the cracks.
- You're constantly seeking to improve: You love self-improvement, actively seek feedback, and are always looking to enhance your skills.
- You enjoy client interaction: You see interacting with clients as opportunities to engage with and understand their needs.
- You thrive in clear, concise communication: You excel at explaining complex information and choosing the most effective communication medium.
- You embrace asynchronous communication: You appreciate the calm and focus that comes from working asynchronously, allowing for deep, uninterrupted work.
Why You Might Not Be a Good Fit
- You dislike writing, planning, or documenting: In an asynchronous environment, clear writing is crucial. If you’re not inclined to write and maintain detailed documentation, this isn’t the role for you.
- You need constant guidance: You struggle with making decisions on your own and are not comfortable working autonomously.
- You don’t want to ever talk to clients: You’d rather not work with clients or discuss their business logic.
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