Time zones: JST (UTC +9),
CST (UTC +8),
WIB (UTC +7),
CHAST (UTC +12:45),
LHST (UTC +10:30),
AEST (UTC +10),
ACST (UTC +9:30),
ACWST (UTC +8:45)About Us:
At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and a strong technical background, we want to hear from you!
Responsibilities:
In this role, you’ll be responsible for ensuring customers, ranging from SMBs to large enterprises, get the best possible support. This opportunity is ideal for individuals with a passion for customer support and a strong technical background. You’ll:
- Interact with a diverse range of customers, including enterprises, startups, and SMBs, troubleshooting technical issues via phone, email, and chat, while helping them maximize the use of the product.
- Gather and analyze customer feedback to contribute directly to product improvements.
- Create informative content based on common user needs, such as guides, FAQs, and best practice documentation.
- Maintain a positive and professional attitude with all customer interactions.
- Collaborate across teams, including product, engineering, and data, to ensure a stellar customer experience.
Qualifications:
- Based in Australia, Indonesia, Malaysia, or New Zealand. (Required)
- Excellent written and verbal communication skills in English. (Required)
- Stable internet connection and a reliable computer setup. (Required)
- Previous experience doing technical support. (Required)
- Previous experience in a startup environment or software company. (Preferred)
- Ability to work independently in a distraction-free home office.
- A positive and professional attitude with a customer-first mindset.
- Strong problem-solving skills and ability to thrive in a dynamic, fast-paced environment.
Salary:
$50K-$80K depending on location and experience.
