GENERAL INFORMATION
Department - Membership
Reporting to Membership Director
Start Date - Immediate
Salary - US$46,000 - $52,000 USD/annual
Coaching.com
Coaching.com is on a journey to harness the power of coaching and activate human potential worldwide. Our mission is to elevate the quality of professional coaching by providing a comprehensive platform that empowers coaches with best-in-class content and enables the delivery of coaching services seamlessly and at scale.
ROLE PURPOSE
We are seeking an enthusiastic and experienced Membership Manager to lead the development and delivery of the Coaching.com Membership. In this pivotal role, you will ensure our membership program consistently exceeds expectations by delivering exceptional educational services; enhancing member engagement and driving sustainable growth. If you are proactive, confident, and detail-oriented, and have a passion for supporting professional development while fostering a sense of community among our coaching members, we’d love to hear from you.
RESPONSIBILITIES
The Membership primarily focuses on delivering online education and training to members through weekly webinars and community events. The Membership Manager will be responsible for the successful delivery of these events, as well as the overall management of the Coaching.com Membership. This includes planning, executing, and evaluating membership initiatives to ensure a high-quality experience. The role also involves streamlining project execution, enhancing services, and fostering strategic growth through collaboration with cross-functional teams.
Key Responsibilities Include:
Membership Project Management:
- Plan and manage membership-related projects from conception to completion.
- Develop and maintain project timelines, ensuring deliverables are met within scope and budget.
- Coordinate with internal teams and external stakeholders to streamline project execution.
- Monitor and report on project progress, addressing risks and obstacles proactively.
- Schedule meetings, prepare agendas, take notes, and share follow-up action steps with involved stakeholders.
- Create and implement new processes and workflows for the Membership as required.
Membership Delivery:
- Oversee the onboarding process for new members, ensuring a smooth and welcoming experience.
- Manage the creation and delivery of membership resources, tools, and materials.
- Ensure timely communication and updates to members regarding events, benefits, and initiatives.
- Collaborate with the marketing team to drive membership acquisition and retention strategies.
- Support live membership sessions on Zoom, including session support, hosting, logistical coordination, scheduling, and content preparation.
- Manage HubSpot emails for the Membership Team, including writing copy, approving designs, creating and scheduling email campaigns, tracking performance metrics, and optimizing communications.
- Organize and deliver online events, workshops, and networking opportunities tailored to member needs, including the annual Coaching.com Summit.
Team Leadership:
- Lead and manage Membership Coordinators to effectively execute membership initiatives, including:
- Volunteer Coordination
- Speaker Management
- Customer Support
KEY COMPETENCIES
- Project Management Experience: At least 3 years of experience in digital project/program management in a remote environment. Experience in digital events is desirable but not required.
- Strong Communication: Excellent interpersonal, written, and verbal communication skills in English, with the ability to work with diverse customers and stakeholders globally.
- Organizational Skills & Analytical Thinking: Data-driven and meticulous in your organization and approach to projects. You thrive on structure and efficiency.
- Results Driven: A dynamic self-starter who can work independently, using initiative to achieve goals and find creative solutions.
- Collaboration & Leadership: Experience working with cross-functional teams and motivating others to achieve goals.
- Adaptability: Thrives in a fast-paced, high-intensity work environment, and proactively manages challenges in remote collaboration.
- Confident in Public Speaking: Comfortable and composed speaking to large audiences in live online sessions, meetings, and events.
- Technical Proficiency: Proficiency in Zoom, Google Workspace, and project management tools such as Asana.
BENEFITS
- Flexible Work Environment: Remote work with flexible hours (at least half of your working hours must overlap with Eastern Time/New York time).
- Professional Growth: Access to continuous learning opportunities and resources.
- Collaborative Culture: Be part of a supportive, innovative team.
- Industry Impact: Contribute to a platform that empowers coaches and promotes professional development.
- Competitive Compensation: A competitive salary and benefits package tailored to your expertise.
- Unlimited Paid Time Off: Enjoy unlimited* PTO to relax and recharge (*at the discretion of your Manager).
HOW TO APPLY
In your application, you’ll:
- Provide basic information.
- Upload your resume/CV.
- Upload a cover letter (2–3 paragraphs) describing why you want to work with us and what specifically qualifies you for this position.
- Submit a short video (3–5 minutes) answering the following questions:
- Why are you excited about this role?
- What is one thing you can do better than 10,000 other people?
- What skills do you bring that would help you succeed in this role?
If your application is shortlisted, you will be invited to participate in an interview conducted via Zoom. Good luck!
