Position Summary:
The Behavioral Health Integration Specialist provides non-clinical administrative and documentation support for CareLock LLC’s Behavioral Health Integration (BHI) program. This is a non-clinical, administrative position with no direct patient contact. The primary focus of this role is reviewing patient charts, completing and maintaining BHI documentation, tracking required information, supporting care-plan documentation, and ensuring all records are complete, accurate, and compliant with established CareLock workflows, AZDHS regulations, and HIPAA standards.
Key Responsibilities:
· Review patient charts for BHI documentation requirements.
· Complete and maintain accurate BHI documentation within the EHR.
· Review existing clinical documentation and ensure applicable information is accurately reflected in BHI records.
· Maintain and update BHI care-management documentation and care plans based on information contained within the medical record.
· Review documentation related to behavioral health screenings, including PHQ-9 and GAD-7, when applicable.
· Track required BHI documentation and identify incomplete or outstanding charting.
· Review charts for missing information and route documentation needs to the appropriate clinical team member.
· Document applicable administrative and care-coordination activities.
· Maintain accurate documentation of applicable BHI time and activities when required.
· Ensure charts and documentation are completed within established CareLock timeframes.
· Support providers and clinical staff by maintaining organized and accurate BHI records.
· Follow established BHI workflows and documentation standards.
· Maintain productivity and accuracy expectations while managing a high volume of patient charts.
· Maintain strict compliance with HIPAA, patient confidentiality requirements, and CareLock policies and procedures.
· Other duties and responsibilities as assigned.
Required Qualifications:
· Must be at least twenty-one (21) years of age
· High school diploma or equivalent
· Previous experience in medical documentation, behavioral health administration, care management, medical records, medical assisting, healthcare administration, or related healthcare role.
· Experience working within an EHR/EMR specifically EClinical Works.
· Strong written communication, grammar, spelling, and documentation skills.
· Excellent attention to detail and organizational skills.
· Ability to accurately review and interpret information contained within medical records.
· Strong computer and data-entry skills.
· Ability to work independently and manage a high volume of documentation.
· Understanding of HIPAA and patient confidentiality requirements.
· Core understanding of basic medical terminology and clinic-based office procedures.
· Proficiency utilizing basic computer systems and applications, including Microsoft Office Suite.
· Excellent customer service skills with the ability to communicate clearly and effectively.
· Proven ability to multi-task, prioritize a shifting workload, and strictly interpret and uphold clinic policies and procedures.
· Level 1 Arizona Fingerprint Clearance Card (or willingness to obtain).
Preferred Qualifications:
· Previous experience with Behavioral Health Integration (BHI) documentation.
· Experience with eClinicalWorks (eCW).
· Experience with PHQ-9, GAD-7, behavioral health documentation, and care plans.
· Experience with Medicare and/or Medicaid documentation requirements.
· Experience in a primary care or behavioral health setting.
