Our team serves as the eyes and ears of our client’s businesses and acts as the first point of contact for their customers. Our users are pivotal to our current position, their support and feedback are crucial in ensuring we continue to provide the outstanding service they deserve.

As our user base continues to grow, we want someone who’s completely focused on customer support to help make sure our standards don’t drop as we scale. Your goal in this role is to create a support experience so good our users have to tell their friends about us. This rare opportunity offers significant personal and professional development as you contribute to expanding our customer service tools, processes, and communication strategies.

You will be required to troubleshoot platform-related issues with our users and perform content moderation tasks on multiple platforms. To do well in this role you need to be able to remain calm when customers are frustrated and ideally be comfortable working on multiple platforms at the same time. Experience within Zendesk will be advantageous. 

We encourage candidates of all different backgrounds and identities to apply. We believe that our team is stronger with various perspectives, and we’re eager to diversify our company further. If you have a background that you feel would make an impact at Hub Support, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

We are looking for candidates who are excited to nurture an inclusive environment and who will add to our incredible culture. Hub Support is a remote company, with employees in several countries. While, yes, this means we can work at home in our PJs, it also means we've developed a unique culture that thrives on transparency, communication, and fun. 

We know how to work hard and play hard from wherever we feel most productive - whether that's on a living room couch or on a beach in Bali. However, all of this wouldn't be possible without the basic tenets that we live by everyday.

 

Learn: We have a commitment to continual learning and prodessional development. We learn from colleagues and teach others waht we know. We are encourages to try, to test and to experiment without penalty.

 

Connect: We aspire to positive and transparent communication. We foster relationahips, communicate, listen, and act to stregthen the team.

 

Collaborate: We adopt a positive work environment with kind and thoughful leadership. Teamwork is encouraged across all departments to create the best experience for our users.

 

Support: We want eachother to succeed. We recognize one another for a job well done and celebrate successes. We foster each other's strengths and passions to better serve our users.

 

Respect: We value and respect one another. We approach our interactions with honesty and thoughtfulness. We are valued for what we contribute and not by our positions or education.