Balto's Real-Time Guidance understands phone conversations and helps agents say the right thing, live in their conversations. In 2018, Balto guided less than a million conversations; today, Balto has guided over eighty million conversations (we celebrated with cake). By the end of the year, Balto will have guided over 200 million.
Real-Time Guidance is a brand new product category, and Balto is leading the pack. We're making sure that humans understand each other - the opportunities are endless.
Balto's customers, including name-brand retailers and Fortune 500s, use Balto's Real-Time Guidance technology to scale "perfect" to thousands of sales and service agents with the push of a button and get immediate insight into what's working on their phone calls and what's not.