About us

We’re building an AI agent for e-commerce - Zipchat.ai
We believe the LLM revolution will change the way humanity shops. We’re trying to figure out how exactly.
We work with hundreds of brands, we’re bootstrapped, we’re default-alive and we’re focused on innovating in the AI/Ecom space.
We have a Shopify app, a Whatsapp app but we’re building on top of open standards so we can support all kind of merchants.

Ideal candidate

Experience building RAG AI agents:
- LLM experience ( OpenAI, Anthropic, etc )
- Retrieval ( embeddings / vector dbs )
- Prompt engineering
Dev skills
- Ruby on Rails 💎 - We run on rails
- Python 🐍 - Some useful libs require Python
- Experience with Web scraping & data storage
Communication
- English 🏴󠁧󠁢󠁥󠁮󠁧󠁿 - able to communicate without friction
- Proactivity - able to communicate issues proactively, unstuck themselves and work as a team
Mindset
- Ownership - wants to take responsibility
- Innovation - can come up with ideas on improving the agent
- Embrace the chaos - prioritise shipping value to customers, not clean code. Make your mama proud, not your fellow dev buddies! 🤘

What you’ll be doing

You’ll be in charge of improving our Agent performance/experience metrics and you’ll be judged by how much the agent improves over time.
Coming up with ideas on how to improve the customer experience & agent performance
Building new versions of the agent and testing them against the status quo
Implementing new agent capabilities
Improving scraping, data collection & storage

Why join

Why not join

We’re not a very social type of workplace - everyone works in their own lane and we sync ad/hoc
You’ll be expected to ship

Work process

We try to push to prod every day.
- We take “Ship fast and break things” to heart.
- Also “monitor your own stuff and make sure you fix things if you break something” 🙂
- Innovation velocity is our number one priority. We have no idea what will be useful to merchants and what won’t be, so we try to ship → collect feedback → ship → etc
We’re a micro team
- We’re currently 3 founders, one of them is technical.
- You’ll be working alongside the tech founder.
You have the freedom to work however you like
- We’re fully remote
- There’s no working time ( CET is our anchor time )
- You’re expected to spend ~30 productive hours* per week on the project
- Nobody cares if you moonlight, have a side hustle or you like to surf during the day - just do your job
You will be writing code 99% of the time, no bureaucracy
- We have no meetings unless necessary ( async chat or loom is preferred )
- We have no planning, no deadlines, no sprints, and no methodologies → We take the next task and try to ship it ASAP
You figure things out, no babysitting
- You’ll need to come up with ways to improve the agent
- You’ll be presented with “shaped”** features ( not too concrete, not too vague specs )
- You’ll need to figure out how to build them following our product philosophy
- Nobody will babysit you, you’ll need to get things done or ask for help proactively

*Productive work hours - Hours spent actually working. We use Toggl to track our time.

Compensation

Application process

Submit form
Get to know you call ( 30-60 min )
- See if we like each other and if might be a good fit or not
2 week paid contract ( $2k )
- We believe the only way to see if we’re a good fit is to do some work together
- We’ll hire you for 2 weeks, see what we can achieve together
- After, both sides can decide if they wish to continue working
Contract sign