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Remote Customer Care Associate, Trust & Safety Operations (Day shift) - NJ and PA Residents

The Meet Group, Inc.

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Full-TimeCustomer SupportUSA Only
As a Customer Care Associate with The Meet Group, you will join an industry-leading Trust & Safety team supporting members of its growing portfolio of smartphone apps used for social entertainment and meeting new people - MeetMe, Skout, Tagged, GROWLr, and others.

This full-time, permanent work-from-home position is open to residents of PA & NJ. Candidates should only apply if they have a private home-based space and high speed Internet connection suitable for reliable remote work.

Available Schedules:

  • Sunday, Monday, Tuesday, Wednesday, Thursday - 8am-5pm OR 10am-7pm
  • Tuesday, Wednesday, Thursday, Friday, Saturday - 8am-5pm OR 10am-7pm
  • Friday, Saturday, Sunday, Monday 8am-7pm
When applying, please include schedule preference in the cover letter.

The pay rate for this position is $19.50 per hour.

Responsibilities:

  • Review user-generated content including photo uploads, text, and video
  • Investigate & address terms of service violations
  • Provide customer support via email & phone - general app usage, billing issues, etc.
  • Compile & process cash rewards redeemed by video content creators
  • Assist with other duties / projects as assigned
Requirements:

  • Working regularly scheduled weekend days & holidays
  • Customer Service experience, preferably in an office / metrics-driven role(s)
  • Computer / Internet / smartphone savvy; working knowledge of iOS, Android, Mac/PC, Microsoft Office, Google Docs
  • Excellent communication skills
  • Ability to follow documented processes & procedures, and quickly adjust when coached
  • H.S. Diploma or GED equivalent (College degree preferred)
Benefits & Perks:

  • Competitive salary, comprehensive health insurance, 401(k) match
  • Generous paid time off program
  • Optional overtime
  • Paid training
Must be 18 or older & a US citizen to apply.
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Please ensure you meet geographic and skills requirements before applying.

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