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Junior Rails developer for our Technical Support team

Posted

TaxJar
Headquarters: Fully Remote, US
https://www.taxjar.com/jobs

TaxJar’s remote-only team of nearly 30 people is growing fast. We have an immediate opening on our Technical Success team for someone who is passionate about helping people and working with software.

On the Technical Success Team you will


  • Solve technical problems for customers on a daily basis. Our technical success specialists need to be fast learners and get up to speed quickly on our product and integrations.
  • Categorize and quickly respond to customer questions and requests via email
  • Face debugging issues not only within our own codebase but also with the many technologies employed by our customers.
  • Troubleshoot SmartCalcs API questions, and help customers with WooCommerce plugin and Magento extension questions
  • Track all customer requests and trending product issues
  • Distill complex issues into underlying causes and work directly with our product development teams to deploy solutions while consistently delivering world-class support.
  • Interact with the developers to help identify root causes to bugs and exceptions reported by customers or by our application.

Requirements

This is a full-time remote position, available to folks located in the continental US only.

  • 1+ years in technical help desk role
  • Demonstrate an ability to troubleshoot errors in Ruby and PHP applications
  • Experience supporting open source carts like WooCommerce and Magento.
  • Highly-skilled in written and verbal communications
  • Experience working with a remote team
  • Extremely patient...sales tax can be painful and our goal is to ease that pain :-)
  • Help monitor and support 24/7 applications and services
  • Approaches success from the customer’s point of view
  • Enjoys teaching
  • Able to explain complex concepts in easy to understand language
  • Interested in understanding the ins-and-outs of sales tax
  • Attentive to details, both in communication and in explaining how TaxJar works

Benefits


Visit www.TaxJar.com/jobs for a full list of benefits and remote perks that we offer all employees.

About TaxJar


TaxJar is the leading technology solution for busy eCommerce sellers to manage sales tax, and is trusted by more than 10,000 businesses. We were founded to help eCommerce owners spend less time on sales tax and more time growing the businesses they love. We’re profitable and growing quickly in a space with unlimited opportunity.

We’re a happy team and we all really love what we do. We've created a space where high-achievers can succeed, but are also safe to fail. We're profitable and focused on growing TaxJar sustainably. We're always learning how to make TaxJar the best place to work for all of us, and not just another tech startup. We’re always looking for an amazing new teammates to come share in the excitement of solving real-world problems with technology.

If you're not the perfect fit for this position, but you know someone who is, we'll pay you $1,000 if you refer us to the person we hire.

Help us maintain the quality of jobs posted on We Work Remotely. Let us know if this job isn’t really remote.

Apply for this position

Got what it takes? Apply here: https://taxjar.workable.com/jobs/652935/candidates/new Treat this as a first interview. Fair warning: we get lots of resumes. You have to stand out in order to advance to the next phase in our hiring process.