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AutoFile Manager - Filing Operations

TaxJar

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Full-TimeAll Other RemoteUSA Only

TaxJar
is the leading technology solution for busy eCommerce sellers to manage sales tax and is trusted by more than 20,000 businesses.

Our core values
  • We know that we're better together
  • We are always learning and growing
  • We shape our own destiny
  • We build relationships that matter

TaxJar’s remote-only team of 200+ people is growing quickly. We have two immediate openings on the Filing Resolutions Team for those who want to help us make e-commerce easier for everyone.

As an AutoFile Manager on the Filing Operations team, you will coach a high-performing group of AutoFile Specialists while working with leadership to continue to plan for, strategize and shape the team for the future.

Responsibilities:
  • Manage Filing Operations team of core filers and oversee the current filing queues for assigned region of states
  • Support career development and provide timely feedback to team by conducting regular 1:1s, completing performance reviews and handling compensation/hiring
  • Coordinate/delegate cross team efforts to account for all aspects relating to changes in filing processes
  • Stay up-to-date with operational as well as State Department of Revenue changes impacting sales and use tax return filing
  • Serve as the point of contact for Filing Operations for cross team conversations
  • Act as a liaison with the Enablement AutoFile Trainers for onboarding/training and the Special Ops leadership for current filing issues
  • Maintain high level team vision and be responsible for setting and exceeding performance-based, financial-based and AutoFile product-based goals
  • Contribute to AutoFile strategy discussions
  • Schedule, plan and lead Filing Operations Team meetings
  • Communicate effectively with teammates in a fast-paced environment
  • Suggest improvements that increase the team’s efficiency and accuracy
  • Be willing to jump in and help the team however needed

Job Requirements:
  • A minimum of 1 year leadership experience. 
  • Experience building and leading a high-performing operations team that is focused on production, growth and efficiency
  • Able to prioritize team goals and adapt to changes that come up while working to meet those goals in a fast-paced environment
  • Highly collaborative and excel at building cross team relationships
  • Meticulously organized and able to follow key quality control processes
  • Excellent deadline and workload management skills, ability to prioritize/de-prioritize tasks as they arise
  • Strong verbal and written communication skills
  • Strong spreadsheet skills (Sheets/Excel/Numbers)
  • Hungry, reliable, enthusiastic, empathetic, and humble (no egos, please)

Bonus Qualifications:
  • Bachelor's degree from an accredited college/university
  • Sales and use tax experience
  • Strong tax experience, accounting experience, legal experience, or customer service experience
  • Experience handling, reviewing, and documenting state changes
  • Experience with filing state returns
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