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Casual Tech Support Assistant

Posted

Switch
Headquarters: Melbourne
https://switchthemes.co/
View all Switch jobs →

Switch Themes builds themes exclusively for Shopify’s theme store. 

We’re looking for a Casual Support Assistant who can improve the quality of our support across all our themes. 

This is a casual role with an estimated 5-10 hours a week.

Your Role:

You will be responsible for helping merchants that use our themes get the most out of them. This includes:

  • Providing ongoing support to merchants by answering customer emails 
  • Documenting questions, feature requests and bugs
  • Having expert knowledge on the themes we offer so you can recommend the best solutions to our merchants
  • Helping maintain and grow our Help Scout support centre with articles and tutorials
  • Assisting merchants with HTML/CSS customisations when necessary

Your experience and skills:

  • Expert knowledge in the Shopify platform, especially setting up stores with the theme editor
  • Excellent written and verbal communication skills with a caring, polite and positive tone of voice
  • Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus)
  • Language requirements: high level of English fluency (written and spoken)
  • Ability to take initiative and undertake self-learning

Bonus:
  • Strong web development skills (HTML, CSS and Javascript)
  • Experience in developing Shopify Themes
  • Knowledge of Shopify’s Slate development tool

If you have strong web development skills, the role can expand to assisting with updates and maintenance of our themes.

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