SupportBee makes software for managing high touch customer relationships. We are bootstrapped, profitable, and hungry for growth, in business, and personal lives. Join us for a rewarding journey!
We pride ourselves on the quality of our tech stack and strive to maintain it. One of the founders wrote a ton of the early code and shaped the tech culture. We have been practicing test-driven development since we started in 2011 and we have written a lot about our tech stack and delivered several talks on it as well. Everyone in the company is comfortable using a text editor and the command line and focuses on improving workflows - whether they relate to customer support or server infrastructure.
We use Mixpanel and Google Analytics to track an array of events and properties on the app’s usage. With this rich usage data flowing in, we can answer questions about feature usage, and identify companies that are using specific features (or not using them). It helps us improve the product and avoid working on ideas with little ROI. We have a data-driven culture — as a team, we rely on data to drive decisions about the product.
Deep domain expertise
We have been working on SupportBee since 2011. We launched the product in September 2012. Since then we have learned a ton about our domain — problems customers face, technical challenges in solving them, and ways to monetize effectively (aligning value provided with monetization strategies). Customer support is a complex domain and working with a deep understanding of the domain is fun and rewarding. It lets us tackle complex problems and build creative solutions.
Remote Work Culture
We don’t have an office, and all of us join in from around the world. Currently, we are from Bolivia, Europe, United States, and India. All we require is a great internet connection, a few hours of overlap with the team, and presence in the daily standup meeting at 9am EST. Our work happens on Github, Trello, and Slack and we believe in the power of asynchronous, and clear written communication.
A culture based on respect and acceptance
We founded the company first and foremost to be a great place to work. We wanted to create a workspace where we would enjoy working every day. That goal is more important to us now than ever before. We value diversity - our team comes from many different parts of the world. Founded by two women, we have had several women contribute to the company over the last decade. A company's culture is a living thing and forever evolving. Ours isn't perfect, and we want you to help us shape it.
The road ahead is exciting
While customer support is a crowded space, ticketing hasn't inherently changed in the last decade or two. With our domain understanding, we want to create a new kind of customer support software, and we want you to be a part of this exciting journey. We'll talk more about this when we chat with you.
You’ll be working on both the product and our marketing efforts. On the product side, your day to day work will involve creating mockups for new features or improvements, designing them (we love sketch) and giving feedback to the development team as they implement your designs. You’ll also be working on customer support (we all do) to learn from customers and get a first hand feel for SupportBee.
On the marketing side, you will help us create a stronger brand and tell a better story. You will also work on improving our style guides. We use them to drive both the product and the marketing. All of us want to become better at designing experiences and we would love to learn from you.
Finally, we want to scale up our design team and you’ll be helping us attract and hire great designers. This would involve writing about the design process at SupportBee, and sharing your work with the world (dribbble, talks, and interviews etc).
What we are looking for
* 3+ years of experience designing web & mobile applications
* Excellent verbal and written communication skills (in English)
* Experience in designing UI/UX for rich web applications.
* Experience with Semantic UI (we use it extensively)
* Experience in writing SCSS and a sound understanding of HTML.
* A passion for details (like micro-interactions) and shipping improvements to customers.
What we are offering
* $35K - $45K salary per year (USD).
* 0.1 - 0.5% stock options vested over four years with a one year cliff.
* Any hardware or software that you need to excel at your job.