Headquarters: Oakland, CA
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Our concierge team is the face of Suiteness. We help our customers find the perfect suite, restaurant, nightclub, limo, or tour. Our customers book suites at luxury hotels and expect impeccable customer service. The role of the Concierge is in an ever-changing environment that requires individuals to be flexible, detail-oriented, as well as level-headed under pressure. Those who thrive are constant solution seekers, adapt quickly to change and work well under pressure.
- You will be communicating via live chat, email, and phone with customers looking to book suites and ancillaries such as limos and helicopter tours.
- You will also be the point of communication between customers and our partners to make sure each relationship is able to find a happy medium.
- Constantly making sure that our customers have the best trip possible, their check-in should be smooth and we should be there to help if any issues do arise.
- Help grow and improve our Customer Support team from customer communications, accounting, and partnerships perspective.
- This is a full-time position on a rapidly growing team of passionate customer support people.
- English language proficiency.
- Located in time zones UTC +8:00 – 10:00 or similar.
- Must have:
- Personal computer
- Cellular phone
- Reliable internet access.
Apply for this position
Please apply here: https://suiteness.workable.com/jobs/652622