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Customer Success Specialist

Posted

Smartjobboard
Headquarters: remote
https://www.smartjobboard.com/
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About Smartjobboard

SmartJobBoard is a SaaS platform that allows anyone to start and grow a job board business. More than 450 job board owners around the world trust SmartJobBoard to power their websites.

Behind SmartJobBoard there is a remote team of like-minded professionals, whose goal is to build the best job board platform on the planet!

Our main values are: simplicity, great design, and innovation.

About the role

We’re looking for an experienced customer care professional who’s passionate about SaaS businesses, shares our values, open-minded, self-motivated and can learn fast.

The role is full-time.

The preferred working hours are 8am - 5pm EST, Mon - Fr, but we’re pretty flexible on the schedule.

Your location doesn’t matter much as long as you’re comfortable working effectively during EST working hours.

Competitive compensation based on experience .

What you’ll do

  • Answer customer requests through our help desk platform or phone

  • Assisting customers with configuring and running their job board websites

  • Assisting customers with design changes for their websites (CSS/HTML)

  • Creating articles in our knowledgebase

  • Contribute to the product development with the rest of the team

Our ideal candidate has:

  • At least 2+ years experience working in a similar role in a SaaS or hosting company

  • Great communication skills in English

  • Good knowledge of CSS/HTML

  • Good experience in DNS configuration

  • Basic experience in using Google Analytics

  • Knowledge of any popular website builders would be a plus (e.g. Wordpress, Shopify, Weebly).

Help us maintain the quality of jobs posted on We Work Remotely. Let us know if this job isn’t really remote.

Apply for this position

https://smartjobboard.typeform.com/to/bFH2Og Please don’t apply if you don’t have any CSS and DNS knowledge at all. These are essential skills for this role.