Customer Success Specialist
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SmartJobBoard is a SaaS platform that allows anyone to start and grow a job board business. More than 2000 job board owners around the world trust SmartJobBoard to power their websites.
Behind SmartJobBoard there is a remote team of like-minded people, whose goal is to build the best job board platform on the planet!
Our main values are simplicity, great design, and innovation!
About the role
- We’re looking for an experienced customer care professional who’s passionate about SaaS businesses, shares our values, open-minded, self-motivated and can learn fast.
- The role is full-time.
- The preferred working hours are 8am - 5pm EST, Mon - Fr, but we’re pretty flexible on the schedule.
- Your location doesn’t matter much as long as you’re comfortable working effectively during EST working hours.
- Competitive compensation based on experience.
What you’ll do
Answer customer requests through our help desk platform or phone
Assisting customers with configuring and running their job board websites
Assisting customers with design changes for their websites (CSS/HTML)
- Creating articles in our knowledgebase
Our ideal candidate has:
At least 2+ years experience working in a similar role in a SaaS Space
Great communication skills in English
Good knowledge of CSS/HTML
Basic experience in DNS configuration
Basic experience in using Google Analytics
Knowledge of any popular website builders would be a plus (e.g. Wordpress, Shopify, Weebly).
Apply for this position
Please apply using this form: https://smartjobboard.typeform.com/to/MS1OVa