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Customer Success Specialist

Posted

Smartjobboard
Headquarters: Remote
https://www.smartjobboard.com/
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About Smartjobboard

SmartJobBoard is a SaaS platform that allows anyone to start and grow a job board business. More than 2000 job board owners around the world trust SmartJobBoard to power their websites.

Behind SmartJobBoard there is a remote team of like-minded people, whose goal is to build the best job board platform on the planet!

Our main values are simplicity, great design, and innovation!

About the role

  • We’re looking for an experienced customer care professional who’s passionate about SaaS businesses, shares our values, open-minded, self-motivated and can learn fast.
  • The role is full-time.
  • The preferred working hours are 8am - 5pm EST, Mon - Fr, but we’re pretty flexible on the schedule.
  • Your location doesn’t matter much as long as you’re comfortable working effectively during EST working hours.
  • Competitive compensation based on experience.

What you’ll do

  • Answer customer requests through our help desk platform or phone
  • Assisting customers with configuring and running their job board websites
  • Assisting customers with design changes for their websites (CSS/HTML)
  • Creating articles in our knowledgebase


Our ideal candidate has:

  • At least 2+ years experience working in a similar role in a SaaS Space
  • Great communication skills in English
  • Good knowledge of CSS/HTML
  • Basic experience in DNS configuration
  • Basic experience in using Google Analytics
  • Knowledge of any popular website builders would be a plus (e.g. Wordpress, Shopify, Weebly).

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Apply for this position

Please apply using this form: https://smartjobboard.typeform.com/to/MS1OVa