We're on the search for a Customer Onboarding Specialist with proven experience building relationships and advising clients. As the first point of contact for new users and leads, you'll help new and prospective clients fall in love with SimpleTexting. The business texting journey is exciting, and you'll be the trusty guide for those who embark upon it. Prior client-facing experience at a B2B company is a must. Bonus points if you have a background in sales!
SimpleTexting is the leading web-based platform for SMS marketing and business texting. Our software gives organizations the ability to send marketing campaigns, share important alerts, and provide 1-on-1 customer service using text messages. Thousands of organizations in North America rely on SimpleTexting to connect with their audiences. Our clients include Fortune 500 companies, small businesses, nonprofits, healthcare providers, churches, schools, and more. And with a powerful suite of features that includes segments, autoresponders, data collection and analytics, our platform is designed to help businesses start and scale their engagement through SMS.
It's up to you to help users adopt our product as quickly, effectively, and enjoyably as possible. No small task, but a huge opportunity.
Lead live coaching sessions and presentations to train clients in the use of our platform as well as answer questions via phone, email, and live chat
Develop new business through proactive efforts and by managing new leads from visitor to trial sign-up to paid plan
Consult with clients’ who showed interest in our trial plan and guide them to implementing SimpleTexting as a solution for their SMS needs
Find out the needs of new sign-ups and demonstrate how SimpleTexting can help them succeed
Learn the ins-and-outs of everything SimpleTexting. Before you can help others, you need to become a pro.
This Role Is For You If
You've helped manage accounts at a business or technology company
You love to think outside the box and come up with proactive, creative solutions
You have no problem fielding advanced product and technical questions
You're confident, articulate, and sensitive to the needs of others
You know how to listen and are a pro at presenting, too
You enjoy juggling multiple tasks at once in a fast-paced environment
At least 2 years of experience working with customers
Familiarity with chat and CRM platforms
Healthy customer obsession and focus on delivering exceptional client experience
English is your primary language. Secondary languages are a plus.
Ability to learn new software platforms quickly
Self-starter, positive attitude
Highly organized. You can manage and prioritize several different projects.
Bachelor’s degree, preferably in a related field of study
2+ years in customer support role
Experience conducting product demos using software such as Zoom or UberConference
If you’re in Miami, you’re welcome to join us at the office!
Compensation and Benefits
Compensation commensurate with your proven abilities