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Application Support Engineer


Headquarters: Perth, Australia
Region: East Coast of Australia
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Support @ SignIQ

  • Our application support engineers use live chat and Service Now to provide support to our customers
  • Canned responses and macros are not a common tool, we prefer to provide a consultative and individualised support experience
  • We work closely with our development team to fix recurring issues quickly and keep support ticket volume to a minimum
  • We share the after hours on-call responsibility (one week in every month)
  • We have autonomy and the authority to make decisions that are in the best interest of our customers

Must haves...
  • The right to work in Australia
  • The ability to be on-call after hours/weekends once a month
  • Native-level english proficiency and able to easily communicate with customers over email, chat, and phone
  • Ability to break down complex concepts into concise and well-written content
  • Coding/scripting experience

Bonus points for...
  • Python scripting experience
  • Django experience

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