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WordPress Customer Support

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Niteo
Headquarters: Ljubljana, Slovenia
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We're looking for someone who knows WordPress well, is patient, knows how to follow instructions, and has good attention to detail so the customer questions get replied accurately.

What we're expecting:
  • Ample WordPress experience. We're hosting tens of thousands of WordPress blogs, and as such, encounter a vast variety of plugins and themes that sometimes don't work well together.
  • Fluent in English. We are from around the globe and all our communication is in English.
  • Excellent customer support skills. Able to handle irate customers with empathy and quick thinking.
  • Good attention to detail. There will be a lot of unclear tickets and daily operations tasks. You'll need to understand clearly what's being requested and not just guess.
  • Eagerness to learn. We're a nimble team and you'll have to learn completely new things a couple of times every year.

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Please ensure you meet geographic and skills requirements before applying.