: If you recommend this job to the person that gets hired, we will give you a $350 referral bonus! How will we contact you about giving you your bonus? Tell your referral to list your name and/or email in the “How did you hear about this job?” question. Once they’re hired, we’ll make sure you get paid. MSPCFO
is a remote-first growing company, with employees working to build a helpful business intelligence platform for managed service provides (MSPs). Our mission is to allow small businesses to drive their bottom line by identifying both the issues they may have and the root causes of those issues. We have been doing this for over five years for hundreds of companies.
Understanding how we can help our customers is at the heart of what drives us as a company. While we are not consultants, we do want to help them understand how to find opportunities for profitability growth. We are in the process of rolling out a “done with you” service model in conjunction with the software.
As the Director of Customer Success, you’ll lead MSPCFO in building out our Post-Sales Customer Success playbook from the ground up. You’ll grow a small team focused on proactively helping our customers from onboarding to success. This role is for you if you are data-driven and customer-centric, and you’ve always wanted the chance to grow your own team and set your own strategic vision at a company that shares your values. Our ideal hire is motivated by what we’re doing as a company, believes in the importance of quality support, and is eager to contribute to the success of our customers. The support team is currently filled by members of senior management. We would like to transition this to a team of success managers.
*This is a full-time, remote position. You’re someone who thrives on working autonomously and doesn’t need oversight to get things done.
We are flexible with regard to both location and hours. Our team members all have active lives outside of the company and we try to accommodate everyone’s schedule.