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Community Tier2 Support Associate

Posted

ModSquad
Headquarters: Sydney, Australia
www.modsquad.com/join-the-mods
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ModSquad is looking for an expert in community technical customer support. If you have great customer service experience, an enthusiastic attitude, and live in or near Sydney - this full time opportunity may be for you!! We currently have a need for a Full Time Community Support agent to provide services to our remote support team for our client Vimeo. This is an open-ended FULL TIME contract opportunity (40 hours per week). Vimeo is a leading online video platform provider. Duties include providing ticket support through Zendesk to assist customers that use the Vimeo platform.

What is needed:
  • A top-notch tech support and customer service agent who can provide stellar support via email to a full range of members, from casual users to business hosting customers.
  • Someone who can identify recurring customer issues, help to solve them, and escalate them to others for review.
  • An agent who can help track and surface bugs.
  • An agent who will stay up-to-date about the latest issues, feature launches, and policy changes through reading emails from Vimeo’s HQ team.
  • An agent who will suggest new customer response templates and help to write online help documentation.
  • A tea or coffee drinker who will have virtual coffee with us. :)

What we’re looking for:
  • Amazing written English communication skills!
  • Internet savvy tech skills :)
  • Excellent attention to detail and ability to recognize patterns
  • Great people skills and a desire to learn new things
  • Comfortable following detailed workflows and programs
  • Great people skills and a desire to learn new things
  • Someone who wants a LONG-TERM contract with us. We do not like turnover and really want to foster an environment where people want to stay.
  • Located in or around the Sydney, Australia area

Bonus qualifications:
  • You’ve got a leg up if you have customer service experience (and two legs up for online support or community experience)
  • Experience in / passion for film and video is a plus
  • Your family and friends come to you for all their tech support needs

Some of the best things about contracting with us:
  • You can work from your home or anywhere you can find secure highspeed WiFi.
  • Very Competitive contract rates ($29 AUD / hour)
  • Our clients are awesome and so are the people that use their products.
  • We live in a never-ending stream of meme references and animated GIFs.
 
SCHEDULE & Pay Rate:
  • Normal hours are Monday to Friday, 8am-5pm local time.
  • Hourly rate is negotiable depending on experience (minimum is $29/hr AUD).

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Apply for this position

Send your resume to modsourcing@modsquad.com - be sure to state "AUSTRALIAN VIMEO OPPORTUNITY" in the subject of your email.