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Customer/Technical Support Specialist

Posted

Market Muscles
Headquarters: Norfolk, VA
Must be located: USA
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Join the dedicated & compassionate Market Muscles team!

Our team is all about empowering the Market Muscles users to live their best lives through our website & marketing platform. As our customer support specialist, you’ll be working directly with customers to help them resolve requests & challenges.

You’ll be responsible for understanding customers’ needs, communicating solutions, solving problems, and working with an incredibly talented team to help our customers succeed. 

If you love working with people and enjoy a challenge, we’d love to hear from you!

Feel like you're a good fit? Here's what we're looking for:

OUR IDEAL CANDIDATE IS SOMEONE WHO...
  • Has a desire to help people, and a strong sense of empathy & compassion for their needs
  • Has intermediate knowledge of WordPress and other web technologies
  • Is willing to learn new things, and has an aptitude for technology
  • Has a minimum of 1-2 years experience supporting customers' use of their website or technical services via telephone, email, and chat
  • Has the ability to prioritize and multi-task under time constraints
  • Has experience working with Intercom

THIS ROLE WILL BE RESPONSIBLE FOR...
  • Monitoring and responding to customer issues via email, chat or web.
  • Managing customer issues from the initial report and documentation through resolution.
  • Identifying, recreating, researching, and resolving product issues and document knowledge gained.
  • Managing customer relationships from initial contact through problem resolution.
  • Drafting, reviewing and updating knowledge articles and other product support documents

Market Muscles empowers martial arts & fitness professionals to live their best life through website & marketing products. Market Muscles currently supports over 380 fitness facilities all around the world.

Apply for this Position

Please ensure you meet geographic and skills requirements before applying.