See more Customer Support jobs

Back to all jobs


Customer Support Representative (UTC-7 to UTC-9)


View all jobs

Full-TimeCustomer SupportAmericas Only
The Job:
Do you love helping? Do you want to be a part of the distributed work movement? Hubstaff is enabling the success of other location-independent teams, and we are hiring Customer Support Representatives with outstanding remote software support skills.

Hubstaff is a time tracking, project management, and proof of work SaaS solution. We are on a mission to accelerate the digital transition of work and make it possible for even more kinds of work to be efficiently performed in a remote environment.

Who Should Apply?
An ideal candidate for this role:
  • shows an empathetic mindset regarding the goals of others, especially those of customers
  • loves to help others reach their full potential
  • demonstrates outstanding written communication skills
  • knows how to communicate the value of a product in direct customer interactions
  • desires to continually improve and grow both inside their current role and grow beyond it
  • is a tech-savvy person who is genuinely interested in exploring new systems and is passionate about spreading the knowledge about them
  • loves automating tasks with Zapier or writing browser scripts in JavaScript.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as an “ideal” candidate. Hubstaff is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

What will your day-to-day look like?
Hubstaff Customer Support Representatives respond to customer requests over email in our ticketing system, on live chats, and on-screen shares, and video conferencing. CSRs report to our Director of Customer Experience and work collaboratively with our global team of Support Professionals. 

  • 1+ years experience in customer-facing roles.
  • Live in the UTC-7 to UTC-9 timezone. 
  • Stable internet connection with high enough speed for videoconferencing and screen sharing. Having a back up (e.g., high-speed cellular internet) is a plus.
  • An organized workplace with a modern enough computer, web-cam, preferably a good microphone/headset, and an environment that allows you to conduct professional presentations with minimal interruption.
  • Share this job:

Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!

Apply for this Position

Please ensure you meet geographic and skills requirements before applying.

  • Share this job:

Help us maintain the quality of jobs posted on We Work Remotely.

Is this job not remote?

Let us know!