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Customer Support Representative (UTC-7 to UTC-9)

Hubstaff

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Full-TimeCustomer SupportAmericas Only
The Job:
Do you love helping? Do you want to be a part of the distributed work movement? Hubstaff is enabling the success of other location-independent teams, and we are hiring Customer Support Representatives with outstanding remote software support skills.

Hubstaff is a time tracking, project management, and proof of work SaaS solution. We are on a mission to accelerate the digital transition of work and make it possible for even more kinds of work to be efficiently performed in a remote environment.

Who Should Apply?
An ideal candidate for this role:
  • shows an empathetic mindset regarding the goals of others, especially those of customers
  • loves to help others reach their full potential
  • demonstrates outstanding written communication skills
  • knows how to communicate the value of a product in direct customer interactions
  • desires to continually improve and grow both inside their current role and grow beyond it
  • is a tech-savvy person who is genuinely interested in exploring new systems and is passionate about spreading the knowledge about them
  • loves automating tasks with Zapier or writing browser scripts in JavaScript.
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as an “ideal” candidate. Hubstaff is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

What will your day-to-day look like?
Hubstaff Customer Support Representatives respond to customer requests over email in our ticketing system, on live chats, and on-screen shares, and video conferencing. CSRs report to our Director of Customer Experience and work collaboratively with our global team of Support Professionals. 

Requirements:
  • 1+ years experience in customer-facing roles.
  • Live in the UTC-7 to UTC-9 timezone. 
  • Stable internet connection with high enough speed for videoconferencing and screen sharing. Having a back up (e.g., high-speed cellular internet) is a plus.
  • An organized workplace with a modern enough computer, web-cam, preferably a good microphone/headset, and an environment that allows you to conduct professional presentations with minimal interruption.
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