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Support Engineer

Posted

FlyData Inc.
Headquarters: Sunnyvale, CA
Region: California
http://www.flydata.com/
View all FlyData Inc. jobs →

About You

FlyData is seeking an experienced support engineer who is passionate about helping customers. You're a software system detective who loves solving issues by checking clues.  Linux is your home and you're comfortable reading logs and running SQL queries for troubleshooting. You're a good communicator with sense of humor via email or chat with our customers (few voice conversations).

Responsibilities

  • Being a part of FlyData's support rotation, respond to customer requests and system alerts
  • Investigate and solve issues
  • Communicate with customers (They have usually engineering background) remotely
  • Escalate an issue to Support Engineering Leader when necessary
  • Provide feedback to Support Engineering Leader to improve customer experience and to automate support process
  • Improve FlyData production environment instructed by Support Engineering Leader

Requirements

  • 3+ year experience as a Linux (Ubuntu) customer
  • 1+ year experience with SQL database queries
  • Passion to solve customer issues
  • Programming experience in any programming language
  • Technology Startup experience required (SaaS is preferred)
  • Have a sense of responsibility
  • Must be located in the US and a US Citizen or right to work in the US. PST/MST/CST time zone is preferred

Nice to Haves

  • 1+ year experience of Ruby
  • Passion to streamline day-to-day process around you
  • Programming experience to build support tool and automation
  • Experience with AWS
  • Sense of humor

Help us maintain the quality of jobs posted on We Work Remotely. Let us know if this job isn’t really remote.

Apply for this position

We appreciate if you could send your resume with GitHub and LinkedIn to kosuke@flydata.com. Also, please tell us why you're interested in FlyData and why you're the great fit for us. The email title is "Support Engineer - Your full name / WeWorkRemotely". You must be located in the US, a US Citizen or right to work in the US and PST/MST/CST time zone is preferred. Thanks!