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Customer Happiness Rep


ContractCustomer SupportNorth America only

Farmstead

San Francisco, CA

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Jobs posted: 3

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Have a way with the written word? Got a knack for showing off your smile in a phone call? If you're looking to work alongside a team that puts the happiness of the customer at the forefront of every delivery, we'd love to have you aboard!

Farmstead is seeking Customer Happiness Representatives to work remotely supporting our San Francisco location! As a new online grocer, we provide quality products to our customers across the Bay. From San Jose to San Rafael, Pacifica to Hayward, and numerous communities in between, our goal is to bring a variety of locally crafted and fan-favorite brands to our patrons with sustainability and environmental impact in mind.

Sound like your cup of tea? Then take a gander at the details below:

Full-time and Part-time positions available at competitive starting pay.
We require excellent written and oral communication for real-time customer conversations and driver dispatch.

Potential Work Days
Sunday – Saturday
Thursday:   [7 AM - 11 AM ]  OR    [3 PM - 10 PM]
Friday:   [7 AM - 11 AM ]   OR   [3 PM - 10 PM]
Sunday:   [7 AM - 3 PM]

Your Duties Include:
Assisting customers via text, email, and phone.
You're in close contact with our patrons and go above and beyond to help them. You'll work on a laptop in our hub to monitor a variety of inboxes where our customers reach out to us. You will take customer calls and reach out to them via phone at their request and when necessary.

Assisting drivers via text and phone.
Drivers rely on you to help them deliver to customers. If they need help finding a residence, or reaching out to a customer that isn't responding, you are their lifeline for assistance. You'll monitor their progress as they make deliveries to ensure that they are dropping off orders in a timely manner, and you'll inform customers if there is any delay.

Navigating software used to adjust customer information and orders.
You'll work with our system to manage contents of orders, delivery dates, and driver information. You'll become familiar with outside programs such as Slack and Front.

Working closely with fellow Farmstead teams to help customers.
You know you're a part of a team that relies on one-another to create impeccable orders. You'll discuss stocking needs, report customer-related problems as they arise, and offer suggestions to improve the services we offer.

What's Expected:
Laptop and stable Internet
Incredible text-based communications skills
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