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*This is a remote opportunity - it is not required for candidates to live in or relocate to Springfield, MO 

OVERVIEW

This position is responsible for the day-to-day configuration, support, maintenance and improvement of our database and leading integrations with other digital platforms (Salesforce and non-Salesforce).

KEY RESPONSIBILITIES

  • Manage and maintain CRM by collaborating cross-functionally to determine requirements and developing and maintaining solutions over time
  • Lead & manage the integration process with other enterprise systems including My Trailhead, Experience Cloud, and country operations onto Salesforce platform
  • Provide maintenance and support of CRM to ensure proper data integrity
  • Integrate Salesforce with other third-party solutions in collaboration with Digital Product Manager
  • Manage staff accounts (Global and Country) and user permissions
  • Identify new and creative opportunities to leverage the database to support additional business processes or functions
  • Keep informed of new Salesforce features, releases and functionality and providing recommendations for process improvements
  • Deliver training resources and support to global and country staff and business users to improve adoption rates across our network
  • Manage the advanced aspects of Salesforce including custom objects, users’ profiles & roles
  • Develop and maintain automation with custom workflows and process builder
  • Assist in development of dashboards and reports
  • Create efficient case workflow and oversee ticket sources and prompt resolutions
EDUCATION, EXPERIENCE AND CERTIFICATIONS

  • Bachelor’s degree in business or technology field or equivalent work experience
  • At least 5 years’ experience with Salesforce development preferred or combined Salesforce and customer relationship management
  • Salesforce certification strongly preferred
  • Proficient in writing SQL Server Queries
  • Prior experience with Tableau strongly preferred 
KNOWLEDGE, SKILLS AND ABILITIES

  • Must be able to multi-task, set priorities while maintaining strong attention to detail
  • Flexibility to meet continuously changing priorities and challenges
  • Solid communication and interpersonal skills
  • Ability to drive tasks and projects to completion
  • Strong overall technical background
  • Strong problem solving and troubleshooting and data analysis skills
  • Ability to work independently as well as contribute to team collaboration
Benefits of Joining the Enactus Team 

  • A remarkable network of like-minded leaders dedicated to a better, more sustainable world
  • Competitive compensation and remote working conveniences
  • A unique opportunity to use your skills to help build a “once in a lifetime” transformation and the gratification that you will have a profound and positive impact on the lives of others
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Apply for this Position

Please ensure you meet geographic and skills requirements before applying.

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