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Technical Support and Sales Engineer (Philippines)

CodeLathe Technologies Inc

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Full-TimeCustomer Support

CodeLathe, (an Austin, TX, USA based company) is looking for a passionate technical support/sales engineer to provide technical support and sales demos for our customer base around the world. This is a remote-job position and will require working remotely with other team members.

Top Ten Reasons to Join Us
  1.     Work with a world class engineering team that is out to change the world
  2.     Fast growing company with lots of growth opportunities
  3.     Strong engineering and product focused culture
  4.     100% Remote Job – Work comfortably from your home office 
  5.     Unique, customer driven software development process
  6.     Work on the challenging technical problems – File Systems, Search, AI, Distributed Systems.
  7.     Work on widely used cutting edge tech stack
  8.     Gender diversity – Men (60%), Women (40%)
  9.     Part of a huge 10+ Billion $ and growing market space
  10.     Competitive compensation based on experience and location


Responsibilities:
  • Answer technical questions about software installation, deployment and usage scenarios
  • Perform product/sales demo to customers
  • Assist customers with installation and configuration of CodeLathe software
  • Work directly with customers to troubleshoot, diagnose and resolve technical issues with CodeLathe’s software
  • Assist Engineering teams by escalating, reproducing customer issues until a solution is reached
  • Add and improve technical documentation
Required Qualifications:
  • Bachelor’s Engineering or Sales degree with 3 or more years of professional technical support experience is required
  • Ability to work in USA and Europe time zones
  • Experience with Microsoft Windows Server OS Administration and Troubleshooting including Active Directory is required
  • Strong Experience with Linux Administration and Troubleshooting is required
  • Excellent written and verbal communication skills
  • Self starter, highly motivated and works with little or no supervision
  • Genuinely passionate in helping others, takes ownership and pride in their job
Location: Location: Remote but strongly prefer candidates in the Philippines. If you are interested, please send your resume to jobs@codelathe.com. Compensation is based on experience and location. Please note the Job ID:TSE4 in the email subject.

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