×

View all Contract jobs

Back to all jobs

Client Support Specialist (Healthcare Facilities - B2B)

Posted 16 days ago

Updated 0 hours ago

3458 Applicants

Why Clipboard Health Exists:We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives, by letting healthcare professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects healthcare facilities and healthcare professionals, allowing healthcare professionals to book on-demand shifts and healthcare facilities to access on-demand talent. Our mission is to enable healthcare professionals to work when and where they want, and to enable healthcare facilities to meet their talent needs.       About Clipboard Health:Clipboard Health is a post-Series C, extremely fast-growing tech startup with classic two-sided network effects, revolutionizing the market for healthcare talent. We are a diverse and inclusive company with a global, remote team. We’ve been featured on YC’s Top Companies and grown 20x+ since January 2021. There has never been a more exciting time to join our growing team and help us serve even more healthcare professionals and healthcare facilities, who can then better serve patients. To learn more about working at Clipboard Health, take a look at our Careers page and how we work.

About the Role
Clipboard Health is looking for highly motivated, customer-focused individuals to join our team as B2B Support Specialists (HCF Agents). This is not a traditional call center role—you will be the frontline account manager for our most valuable business clients: healthcare facilities (HCFs). Your job is to proactively solve client issues, prevent churn, and ensure a seamless experience for our customers.

We don’t measure success by any 1-2 metric scores alone—we care about whether you truly solve problems and help our business customers succeed.


What You’ll Do
Own and resolve customer issues end-to-end – Act as the primary support contact for healthcare facilities, handling phone calls and emails with urgency and precision.
Prevent churn & drive retention – Identify potential issues before they escalate and work closely with internal teams to retain customers.
Engage in real-time problem-solving – Handle at least 30 calls and 15 email tickets daily, ensuring that each customer interaction results in a real solution, not just a quick fix.
Work independently in a fast-paced environment – We seek self-starters who can think on their feet and don’t require micromanagement.


What We Look For
🚀 Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems.
🚀 Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role.
🚀 Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers.
🚀 High Accountability – We value people who hold themselves to high standards and consistently deliver results.


Who Can Apply?
📌 Experience Level: Open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively.
📌 Education: No specific degree required—we care about what you can do, not just what’s on your résumé.


Why Join Clipboard Health?
100% Remote – Always. Work from anywhere in the world.
Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth.
A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials.


📌 Next Steps After Application:
  • The application form also includes basic customer support skill-based questions. Getting any of these questions wrong will result in automatic rejection—these assess your ability to handle real client situations.
  • If you pass the initial screening, you will receive an email with case study instructions within 2-3 days.
  • Check your spam folder! If you don’t see the email, make sure it hasn’t been filtered.


System Requirements
To succeed in this role, you must have:
✅ A reliable laptop/desktop (no Chromebooks or Linux OS).
Minimum 20 Mbps wired internet connection.
Wired headset for clear communication.
✅ A quiet, distraction-free workspace.
✅ Stable power and internet connectivity.


Ready to Make an Impact? Apply Now! 🚀

If you're passionate about helping customers, solving complex issues, and working in a high-growth startup, we’d love to hear from you!

Apply Now

Let's start your dream job

Clipboard Health Star Icon

View company

Jobs posted: 11

About the job

  • Posted on 16 days ago
  • Apply before Feb 23th, 2025
  • Job type Contract
  • Category Customer Support
  • Country / Timezones Anywhere in the World

Related Jobs See more Customer Support jobs