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Support Engineer for fast growing software company


Full-TimeCustomer SupportNorth America Only
Howdy 👋,

Stuart here, founder of Booster Apps.

We are a fast growing growing B2B SaaS company looking for a Technical Support Engineer to join us in our journey to provide world class support to our users. (100% remote)

We're looking for the perfect candidate to add to our small knit experienced team.

Things we love: ❤️
  • Helping over 400,000 Shopify merchants who have installed our software.
  • Helping our fellow team members
  • Having a stress free work environment!
Things we avoid: 🤮
  • Micro managing
  • Egos
  • Drama

What does the position entail?
  • Providing email based support to our users for the number one app in the Shopify app store
  • Handling technical SEO issues for our users. (HTML/MetaTag/JSONLD) (SEO experience not necessary)
  • Willing to help in any area of the product (Help documentation, etc)

The right candidate will have:
  • 2+ years professional technical support experience
  • Experience with HTML/CSS. (Liquid would be a plus!)
  • Passion to communicate with our users as if you were on the other end of the screen.
  • Ability to document, track and monitor a problem/issue to a timely resolution
  • Ability to work productively with little supervision 
  • Experience using a ticketing system such as HelpScout, Zendesk, Intercom etc.
  • Enthusiasm!

Nice to have, but not required:
  • SEO experience (JSONLD, meta tags)
  • Javascript experience
  • Liquid programming skills
  • Experience with the  Shopify platform
=============

Does this sound like you would be a good fit?

Please complete the application form and we'll be in touch. If not, no worries, perhaps we will cross paths again in the future!

Thank you! 🙏

Stuart @ Booster Apps






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