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Technical Customer Support

Posted

Barilliance
Headquarters: Tel Aviv, Israel
https://www.barilliance.com
View all Barilliance jobs →

Barilliance is looking to integrate a full time member into our support team. We are looking for a dedicated, sharp individual, who has not only the desire to help our clients get the most of our product but also the ability to manage and be the crucial link between our developers, customer success team and our clients. This position has a technical aspect to it and as such you should have a good understanding of web development in general and the ability to debug HTML, CSS and Javascript.

You job will include:

  • Monitoring our support queue and answering our clients’ questions

  • Assist our clients to achieve the design/functionality they need (HTML/CSS and basic Javascript)

  • Analyze technical issues and decide if they need to be escalated to our developers

  • Analyze customer requests from a technical perspective for feasibility  

  • Coordinate the on-boarding process for new clients

  • Manage our developers' queue for priorities

    

Qualities our ideal candidate should have:

  • Excellent communication skills in English

  • Good knowledge of HTML/CSS/Javascript

  • A fast learner with an analytical mind

  • Curious with the desire to really understand how things work

  • Excellent problem solving skills

  • The desire to provide clean and elegant solutions

  • A knack for marketing and the ability to grok how ecommerce works


Currently we are looking for candidates that can cover Australia daytime hours:

9AM – 6PM  AEST


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Sounds good? Apply here: https://goo.gl/forms/KP31IftCfwBDMV5g1