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Customer Service Representative (E-commerce)

Arteza

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Full-TimeCustomer SupportUSA Only
Time zones: EST (UTC -5)

Arteza is revolutionizing the Art Supply industry as one of the fastest-growing brands and e-commerce retailers in the country. Recognized as the #1 fastest-growing private company in South Florida and ranked #32 on the Inc. 5000 list for 2020, we offer a convenient way to shop for art supplies coupled with a highly innovative product offering. Headquartered next to the beaches of Miami, we are quickly expanding the team. If you are interested in working in a dynamic, start-up environment with highly motivated entrepreneurs, this is the place for you. 

In addition to professional advancement opportunities, we offer a comprehensive benefits package, which includes medical, dental, vision, 401K, etc. effective from day one. 

What You’ll Do:
  • Answers incoming customer calls and e-mails regarding billing issues, product problems, service questions and general client concerns. Serve as first layer when communicating with customers in every media platform we have.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
  • Update customer information in the customer service database during and after each call.
  • Open and maintain customer account information.
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Who You Are:
  • Min. 1-2 years of previous call center experience.
  • Technological awareness and usage.
  • Customer Service.
  • Customers first mentality.
  • Embody the Arteza principles when engaging with customers.
  • Be friendly and patient when engaging with customers.
  • Goal Oriented.
  • Be self-motivated and ready to take on challenges when needed.
  • Decision Making.
  • Ability to think through situations with varying degrees of difficulty and make impactful decisions that benefit our customers.
  • Effective Communication.
  • Possess impactful communication skills – both written and verbal.
  • Active Listening.
  • Ability to work and communicate constructively with all levels of the organization…direct reports, peer group, Senior Leadership, etc…to achieve success.
  • Conflict Resolution/Problem Solving.
  • Having the awareness to see conflict and when to seize the opportunity within the conflict before healthy tension turns into overly disruptive behavior.
  • Social and Emotional Intelligence.
  • Knowing when to showcase empathy to earn the respect and loyalty of a team.
  • Ability to manage change diplomatically with effective social skills.
  • Strategic/ Critical Thinking.
  • Able to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands.
  • Identify, document, and deliver information on process inefficiencies.
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